General Manager
1 week ago
Our growing company is looking to add a General Manager to the team responsible for developing sales, service, installation, and dispatch
As part of your job, you will:
Develop and relaunch the plumbing division
Oversee sales including all KPI's, training, and team performance
Ensure customer satisfaction metrics are met
Conduct operations & P&L meetings with key managers to increase productivity
Oversee Revenue & Gross Profit
Formalize a coaching & training program that's consistent, effective, & measurable
Set individual goals & KPI's for all staff positions with financial responsibilities
Build rapport & career opportunities with the team
Train & advise the team on how to win new referrals and gain repeat business
Create an annual budget, control expenses, and meet or exceed plans
Shape company culture by living out core values & mission
For the last twelve months, we have been 100% focused on Water Heater Serivce only, but are preparing to relaunch our plumbing division, and that is where you as General Manager come in. We need someone with a proven track record and experience to oversee sales and operations, including the redesign and launch of our plumbing initiative.
Initial Projects & Success will look like:
All processes are in place and being followed
Sales process is implemented and reinforced
Max Capacity Dispatching Process is implemented and reinforced
Targets are communicated and executed on
Employee engagement and positive company culture is maintained
Full plumbing service relaunched
What you'll do every day (and how quickly you need to be good at it):
In the first 30-60 days and ongoing:
Meet and begin building relationships with the entire Barnett Plumbing & Water Heaters Team
Begin learning Service Titan software to measure key metrics, including revenue and conversion rates
Begin meeting with the leadership team to gain an understanding of goals and strategy
Draft and propose Plumbing Initiative launch plan
Draft and propose Sales Strategy
By 60 days, show a thorough understanding of Sales & Operations and launch Plumbing Initiative
Within the 3rd month and ongoing:
Is overseeing the entire team's sales & operations performance
Is responsible for driving key behaviors & numbers
Has a plan in place to increase closure rate by 20%
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