Application Support Engineer
4 weeks ago
We are seeking a skilled Application Support Engineer to join our team and provide technical support to ensure smooth operations across various client-facing and internal systems. This role involves debugging issues, handling new account setups, generating specific reports, and supporting system implementations. You will collaborate with the Operations VP and developers, helping to maintain efficient workflows and contribute to the success of client onboarding and system maintenance.
Key Responsibilities:
- System Debugging & Troubleshooting: Investigate and debug operational issues, providing solutions or escalating to developers as necessary.
- Account Setups & Support: Manage new account setups, assist with user access management, and perform routine support tasks like resetting passwords.
- Reporting & Data Export: Run reports as required and utilize O365 tools, especially Excel, to analyze data and export results. Experience with Tableau is a plus.
- Implementation Support: Assist in the setup and implementation of new systems, ensuring smooth transitions and configurations for new accounts and features.
- Collaboration with Operations: Work closely with the Operations VP to identify areas for improvement, support operational tasks, and contribute to ongoing operational improvements.
Hard Skills:
- SQL: Ability to write and perform complex queries for data analysis and troubleshooting.
- O365 Tools: Proficient in Excel for data manipulation and report creation. Experience with PowerBI or Tableau is a plus.
- .NET: Experience with .NET technologies for supporting system development and troubleshooting.
Preferred Skills:
- Experience with Tableau or other data visualization tools.
- Understanding of system implementations and working within operational support teams.
Qualifications:
- Bachelor's degree or equivalent experience in Computer Science, Information Systems, or a related field.
- Previous experience in operations support, technical troubleshooting, or related roles.
- Strong problem-solving skills and attention to detail.
- Effective communication skills to collaborate with both technical and non-technical teams.
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