Volkswagen Automotive Service Advisor

6 days ago

Concord, United States Hendrick Automotive Group Full time
Job DescriptionJob Description

Are you looking to make a career as an automotive service professional? Build your career with Hendrick Automotive Group, the nation's largest privately held automotive group and #1 in the U.S. in terms of online reputation for 5 straight years (Reputation.com). Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" Award At Hendrick, we consistently promote from within. We are seeking dedicated and knowledgeable Service Advisors to help our customers "Drive Bigger" at Hendrick Volkswagen in Concord, NC - just minutes from Charlotte Motor Speedway. Many of our top leaders started their career in this position and grew with the company


Job Summary:

  • As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.


Pay Range:

  • $4,000 - $9,000 per month (commissions based on job performance).


Benefits:

  • Rewarding performance based pay plans and bonuses
  • Service Advisor Onboarding Program
  • The Best Dealership Facilities in the Area
  • 401(k) with Company Match
  • Largest privately owned auto group in the country, GREAT career growth potential
  • Paid Medical - NO COST Employee Healthcare and Prescription Plan
  • Generous paid time off/vacation and sick days
  • Basic Life Insurance
  • NO COST Employee Assistance Program
  • Paid Factory Training
  • Comprehensive employee recognition/rewards programs
  • Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" Award
  • Successful Team approach with Doing Business the Right Way Focus


Qualifications:

  • Valid Driver's License.
  • College Degree, High School Diploma or equivalent.
  • 3 years of Service Advisor experience in a dealership (Volkswagen or similar).
  • Able to work Full Time, 5-days per week, business hours Monday-Saturday.
  • Prior Experience advising customers on warranty protections and potential cost savings, scheduling service appointments, providing accurate estimates for labor/parts, and coordinating with dealership parts/service departments.
  • Able to greet customers, establish rapport, collaborate with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.
  • Able to monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
  • Prior Experience processing repair orders, invoices, and payment transactions in accordance with company policies.
  • Able to maintain CSI at or above company and manufacturer standards.
  • Able to manage customer service complaints and resolve issues to ensure customer satisfaction.
  • Knowledge of dealership software programs such as Reynolds & Reynolds.
  • Able to communicate effectively with customers and company personnel.
  • Able to follow Safeguards rules and regulations.


To perform the job successfully, an individual should demonstrate the company's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. For more information, please visit www.hendrickcareers.com. Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

 

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.






Compensation details: 50000-100000



PI56a790ce332e-25405-35558214

  • Volkswagen Automotive Service Advisor Position

    5 days ago

    Concord, North Carolina, United States Hendrick Automotive Group Full time

    Job Summary:As a Service Advisor at Hendrick Volkswagen, you will play a crucial role in representing our commitment to exceptional customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.Key Responsibilities:Provide accurate estimates for labor and...

  • Volkswagen Automotive Service Advisor

    6 days ago

    Concord, North Carolina, United States Hendrick Automotive Group Full time

    Job Summary:As a Service Advisor at Hendrick Automotive Group, you will play a crucial role in representing our commitment to exceptional customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.Key Responsibilities:Provide accurate estimates for labor...

  • Volkswagen Automotive Service Advisor Position

    6 days ago

    Concord, New Hampshire, United States Hendrick Automotive Group Full time

    Job Summary:As a Service Advisor at Hendrick Volkswagen, you will play a crucial role in representing our commitment to exceptional customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.Key Responsibilities:Provide accurate estimates for labor and...

  • Volkswagen Automotive Service Advisor

    3 days ago

    Concord, United States Hendrick Automotive Group Full time

    Job DescriptionJob DescriptionAre you looking to make a career as an automotive service professional? Build your career with Hendrick Automotive Group, the nation's largest privately held automotive group and #1 in the U.S. in terms of online reputation for 5 straight years (Reputation.com). Hendrick Automotive Group is a back-to-back winner of...

  • Volkswagen Automotive Service Professional

    4 days ago

    Concord, New Hampshire, United States Hendrick Automotive Group Full time

    Job Summary:As a Service Advisor at Hendrick Volkswagen, you will be the first point of contact for our clients in the service department. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.Key Responsibilities:Represent Hendrick Volkswagen's commitment to exceptional customer service...

  • Automotive Service Professional

    9 hours ago

    Concord, North Carolina, United States Hendrick Automotive Group Full time

    **Career Opportunities at Hendrick Automotive Group**We are seeking skilled and knowledgeable Service Advisors to join our team at Hendrick Volkswagen in Concord, NC. As a Service Advisor, you will play a vital role in representing our commitment to exceptional customer service and automotive care.**Job Summary:**As the primary point of contact for customers...

  • Service Advisor

    2 weeks ago

    Concord, North Carolina, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Hendrick Volkswagen of Concord. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.Key Responsibilities:Work closely with customers and technicians...

  • Volkswagen Express Lube Technician

    3 weeks ago

    Concord, North Carolina, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a skilled and detail-oriented Volkswagen Express Lube Technician to join our team at Hendrick Volkswagen of Concord. As a key member of our service department, you will be responsible for performing express lube duties on vehicles, ensuring a high level of customer satisfaction and maintaining a clean and safe work...

  • Service Advisor

    4 weeks ago

    Concord, New Hampshire, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Hendrick Volkswagen of Concord. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle maintenance and repair experience.Key ResponsibilitiesWork closely with customers to...

  • Service Advisor

    1 month ago

    Concord, New Hampshire, United States Hendrick Automotive Group Full time

    Job Title: Service AdvisorWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Hendrick Volkswagen of Concord. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.Key Responsibilities:Work closely with customers...

  • Volkswagen Sales Consultant

    1 week ago

    Concord, North Carolina, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly motivated and results-driven Volkswagen Sales Consultant to join our team at Hendrick Volkswagen of Concord. As a Sales Consultant, you will be responsible for selling new and used vehicles to customers, while ensuring exceptional customer satisfaction.Key Responsibilities:Meet or exceed sales goals and targetsProvide...

  • Automotive Service Advisor

    3 weeks ago

    Concord, North Carolina, United States Hendrick Automotive Group Full time

    Honda Automotive Service AdvisorJob Summary: We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Hendrick Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.Key...

  • Volkswagen Technician/Mechanic

    1 week ago

    Concord, North Carolina, United States Hendrick Automotive Group Full time

    Job SummaryHendrick Volkswagen of Concord is seeking a skilled Volkswagen Technician/Mechanic to join our team. As a key member of our service department, you will be responsible for identifying necessary vehicle repairs and performing high-quality maintenance work.Key Responsibilities:Examine customer vehicles to identify necessary repairs and...

  • Volkswagen Technician/Mechanic

    4 days ago

    Concord, NC, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a skilled Volkswagen Technician/Mechanic to join our team at Hendrick Volkswagen of Concord. As a key member of our service department, you will be responsible for identifying necessary vehicle repairs and performing high-quality maintenance and repair work.Key ResponsibilitiesExamine customer vehicles to identify necessary repairs...

  • Automotive Service Advisor

    3 weeks ago

    Concord, North Carolina, United States Hendrick Automotive Group Full time

    Job Title: Automotive Service AdvisorHendrick Toyota Concord is seeking a highly skilled and customer-focused Automotive Service Advisor to join our team.Job Summary:The Automotive Service Advisor will be responsible for selling, identifying, and documenting service, maintenance, and repair services for customers. They will work closely with technicians to...

  • Honda Automotive Service Advisor

    2 weeks ago

    Concord, New Hampshire, United States Hendrick Automotive Group Full time

    Job Title: Honda Automotive Service AdvisorJoin Hendrick Automotive Group as a Honda Automotive Service Advisor and be part of a team that is dedicated to delivering exceptional customer experiences. As a Service Advisor, you will play a critical role in ensuring that our customers receive the best possible service and support for their vehicle needs.Key...

  • Automotive Service Advisor

    2 weeks ago

    Concord, North Carolina, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Honda of Concord. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring accurate and efficient service delivery, and maintaining a high level of customer satisfaction.Key...

  • Automotive Service Advisor

    2 weeks ago

    Concord, New Hampshire, United States Hendrick Automotive Group Full time

    Job Summary We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Hendrick Toyota Concord. As a key member of our service department, you will play a vital role in ensuring our customers receive exceptional service and support. Key Responsibilities Work closely with customers and technicians to identify and...

  • Automotive Service Advisor

    6 days ago

    Concord, New Hampshire, United States Hendrick Automotive Group Full time

    Job Summary:As a Service Advisor for Hendrick Automotive Group, you will play a critical role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to work closely with customers and technicians to identify and document service, maintenance, and repair needs.Key Responsibilities:Work with customers to...

  • Service Advisor

    2 weeks ago

    Concord, California, United States Sonic Automotive Full time

    {"title": "Service Advisor", "description": "Job SummaryAs a Service Advisor at Sonic Automotive, you will play a crucial role in ensuring the smooth operation of our service department. Your primary responsibility will be to provide exceptional customer service, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely...