Customer Service Representative

4 days ago


Center Valley, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Customer Service Representative to join our team based in Center Valley, Pennsylvania. In this role, you will be dealing with customer inquiries, processing applications, and maintaining customer records. This role also involves scheduling and conducting system updates remotely for our customers.

Responsibilities
• Addressing customer inquiries through both phone and email correspondence
• Efficiently processing and entering customer applications and orders using Microsoft Excel and Word
• Maintaining a high level of customer service while handling inbound and outbound calls
• Scheduling appointments for system updates in a timely and organized manner
• Conducting remote system updates during the scheduled appointments
• Monitoring customer accounts and taking necessary actions based on their status
• Assisting in the execution of customer-focused initiatives
• Participating in a project to update customer systems and enable offline processing capabilities during outages.• Proficiency in answering inbound calls, demonstrating excellent communication skills and patience.
• Prior experience in a call center customer service role.
• Exceptional customer service skills, with a focus on providing resolution and satisfaction.
• Accurate and efficient data entry skills.
• Ability to handle email correspondence professionally and promptly.
• Experience in handling both inbound and outbound calls.
• Proficiency in Microsoft Excel for data management and reporting.
• Familiarity with Microsoft Word for document creation and editing.
• Experience in order entry, ensuring accuracy and timeliness.
• Ability to schedule appointments, managing multiple calendars efficiently.

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