Customer Service Representative
4 days ago
Responsibilities
• Addressing customer inquiries through both phone and email correspondence
• Efficiently processing and entering customer applications and orders using Microsoft Excel and Word
• Maintaining a high level of customer service while handling inbound and outbound calls
• Scheduling appointments for system updates in a timely and organized manner
• Conducting remote system updates during the scheduled appointments
• Monitoring customer accounts and taking necessary actions based on their status
• Assisting in the execution of customer-focused initiatives
• Participating in a project to update customer systems and enable offline processing capabilities during outages.• Proficiency in answering inbound calls, demonstrating excellent communication skills and patience.
• Prior experience in a call center customer service role.
• Exceptional customer service skills, with a focus on providing resolution and satisfaction.
• Accurate and efficient data entry skills.
• Ability to handle email correspondence professionally and promptly.
• Experience in handling both inbound and outbound calls.
• Proficiency in Microsoft Excel for data management and reporting.
• Familiarity with Microsoft Word for document creation and editing.
• Experience in order entry, ensuring accuracy and timeliness.
• Ability to schedule appointments, managing multiple calendars efficiently.
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