Desktop Support Technician

6 days ago


Titusville, United States Insight Global Full time
Job DescriptionJob Description

An employer is looking for a Desktop Support Technician to support one of Insight Global’s largest enterprise sites in Titusville, Florida. This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT support responsibilities. Candidates must have strong communication, high sense of urgency, and excellent customer service experience.  They also must feel confident working in an environment without a lot of training or guidance – this isn’t always with a team. Must have experience with hands-on experience repairing and/or working with computer hardware and troubleshooting some software.

Must Haves

  • 1+ years of IT Support experience in a professional environment (Desktop Support Skills)
  • experience troubleshooting software and hardware
  • CompTIA A+ Certification
  • Reliable transportation to and from work
  • Outstanding customer service skills

Plusses

  • Experience within ServiceNow
  • Experience in ticketing systems

 



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