Associate Director of Meetings

4 weeks ago

Miami Beach, United States Loews Hotels & Co, Miami Beach Full time
Job DescriptionJob Description

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.

What We're Looking For: A tenured event management professional to support the Director of Meetings & Events in leading the Meetings & Events Team. The Associate Director of Meetings & Events will cultivate a collaborative and inclusive work environment and fill a mentorship role for junior team members. In addition to the overall team support, the person in this role will provide outstanding levels of service for a variety of meetings and events with the goal of driving revenue and repeat business.

Who You Are:

· An established leader, a culture champion, an advisor and an advocate

· Effective communicator, leading with professionalism and empathy

· Creative solution seeker that exercises flexibility to determine best outcomes

· Relationship builder with a dynamic approach to developing connections

· Forward thinker with an analytical approach to drive positive progress

· Detail-oriented while maintaining a big picture focus

· Collaborator who excels in an exciting, ever-evolving environment

What You'll Be Doing:

· Manage high-profile, complex, or large programs and events requiring a skilled event professional to service

· Partner with Operational Counterparts to ensure success to include Group Reservations, Group Billing, Revenue Management, Sales & Marketing

· Implement Loews Hotels Meetings & Events Standards and Best Practices

· Participate in Group Room Block Strategy - pick up meetings, group rooms forecasting, etc

· Facilitate training for Meetings & Events department

· Monitor managers' production and timeliness for completion and accuracy of BEO, resumes, diagrams, etc

· Advocates for and contributes to Catering productivity, revenue and strategy

· Support Director of Meetings and Events in reviewing group turnovers and assigning group business to maintain balanced workload distribution

· Participate in banquet menu updates, revisions, and pricing strategy

· Build Banquet Event Orders, Diagrams, Group Resumes, and other event related documentation for operational execution

· Schedule pre- and post-convention meetings with assigned groups, and attend all pre- and post- convention meetings for all team member groups should Director not be available

· Prepare recap information at the end of the meeting or convention, comparing forecasted room pickups and meeting/function guarantees with actual figures

· Lead team in efforts to drive re-booking and return business

· Conduct comp set analysis and adjust pricing strategy and positioning based on results

· Attend internal meetings to include resume review, BEO Meeting, staff meeting, etc.

· Provide onsite support and partnership to in-house groups including presence at major group functions, to meet client needs and expectations for a successful event.

· Serve as backup for Director in department leadership responsibilities, including conducting internal meetings and submitting reports as needed, assigning groups, managing hourly schedules, etc.

· All other duties as assigned

Your Experience Includes:

· Minimum six years progressive Meeting, Event, and/or Catering Sales Management experience in a full-service hotel environment

· Prior large-volume, upper upscale hotel experience preferred

· Certified Meeting Planner Designation Preferred

· Extensive Knowledge of Microsoft Office Suite and Hotel Operational Systems and Software (ie - Delphi, Cvent, Social Tables, Opera, etc)

· Able to work a flexible schedule including weekends and holidays

What We Offer:

· This is a bonus eligible position

· Competitive health & wellness benefits, 401(K) & company match

· Hybrid remote-eligible work policy

· Paid Sick Days, Vacation, and Holidays

· Training & Development opportunities, career growth

· Tuition Reimbursement

· Employee Hotel Rates

· Other discounts and more

Reports to: Director of Meetings & Events

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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