Collections Specialist II

4 weeks ago


Harrisburg, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a contract for a permanent position as a Collections Specialist II in Memphis, Tennessee, 38103, United States. In this role, your primary responsibility will be to communicate with customers about overdue accounts and negotiate payment plans. You will also be responsible for maintaining and updating customer records, processing payments, and ensuring compliance with relevant policies and regulations.

Responsibilities

• Engage in dialogue with customers to understand reasons for overdue payments and discuss the terms of sales services or credit contracts.
• Facilitate payments from customers and ensure accurate posting to their accounts.
• Use negotiation skills to encourage customers to settle amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Maintain and update records of customer interactions and collection activities.
• Develop and implement debt repayment plans or establish repayment schedules based on the customer's financial situation.
• Monitor overdue accounts and take necessary action to recover overdue payments.
• Adhere to federal, state, and company policies, procedures, and regulations as related to collections.
• Use computer applications such as Microsoft Word and other related collections software to document customer interactions and collection activities.
• Apply your customer service and sales skills to maintain positive relationships with customers even during difficult collection processes.
• Prepare statements to the credit department in situations where customers fail to respond to collection attempts.• Proficient in customer service with the ability to effectively manage customer relations and expectations.
• Experience in sales, demonstrating the ability to negotiate and close deals successfully.
• Understanding and ability to follow and implement procedures within a business setting.
• Skilled in payment processing, including check processing and managing delinquencies.
• Proficiency in Microsoft Word and other relevant computer programs.
• Ability to review, understand, and work with contracts and company policies.
• Familiarity with time management software such as 'About Time' is a plus.
• Experience in merchandising, demonstrating an understanding of product promotion and placement.
• Knowledge of collection processes and experience as a collector.
• Ability to perform ad hoc financial tasks and analyses.
• Experience in claim administration, demonstrating an understanding of insurance claims and processes.
• Understanding of regulation within the financial industry.
• Knowledge of credit systems, including managing overdrafts and negotiating repayment terms.
• Excellent negotiation skills with the ability to reach beneficial agreements.
• Experience managing customer accounts, including tracking and resolving issues.
• Strong written communication skills, with the ability to convey complex information clearly and concisely.

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