Access Control/CCTV Technician
1 month ago
My client is a top notch security, IP, CCTV and access commercial installer. They are actively seeking multiple Access Control Technicians. Duties and responsibilities include:
- Improve analyzing calls as they come in to reduce inefficient tech dispatching.
- Provide expertise and assistance to Service Techs
- Take the lead to ensure the proper steps are followed for all National Accounts jobs and Service.
- Lead technical support for customer inquiries and troubleshooting issues.
- Be pro-active in develop strong expertise in with major lines we install and service
- PM jobs and schedule service tickets
- Periodically review workloads with manager to ensure efficiency and completion
- Keep customer and sales apprised of service call status at any given time.
- Responsible for managing and providing detailed reporting and tracking of Cage Stock
- Dispatch Technicians, and Sub Contractors based on priorities and geographic location
- Make regular scheduled on-site visits to customer to be pro-active and to determine potential needs
- Assist with System Upgrades
- Complete tests of all new products in TPB “field environment” to ensure all parts operate as described, integrate as expected and to define installation and test procedures for Technicians
- Define and procedural operating instructions and parameters for customers
- Program system using standards with the objective of making the system understandable vs. making devices operate
- Work with client IT departments and management to help coordinate needs from that end for a successful project completion
- Schedule appointments for repairs, system upgrades and new sales within customer time constraints
- Complete and turn in paperwork timely (example: vehicle log, time sheets, service tickets etc.)
- Daily communications with Service Manager on delays, requirements and general status of jobs
- Ensure complete closeout and turnover of programming guides, licensing information and sign-offs to the client and Database Administrator as required
- Schedule appointments for repairs and system upgrades, new sales, must coordinate with customer time constraints.
- Ability to train – Administrator – level for customers on access and video systems
- Work with manufacturers to match customer’s needs with best version and platform
- Train customer on operation of system in an understandable manner
Basic Qualifications:
- High School Diploma
- 3+ years of industry experience with emphasis on computer software operations
- 1 year of hardware experience with electronic trouble shooting, setup and maintenance
Preferred Qualifications:
- Manufacturer certification or product knowledge with: CCure, Amag, Genetec, S2, Alarm.com, EST, DMP and Connect One
#midsenior
#CCTV
#Fire
#Libertyjobs
#AccessControl
Company DescriptionEstablished in 2003, Liberty Personnel quickly grew into one of the largest technical recruiting agencies on the East Coast. Today, Liberty Personnel has a national presence and a diverse client base. Listed below are a number of the industries and openings we work on:Information Technology, Software Programmers, Engineering, Manufacturing, Plant Maintenance, Construction, Oil and Gas, Medical Communications, Accounting, Finance, Electronics, Scientific, Medical Device, Sales, Pharmaceutical, Admin, Automation, Controls, Civil, HVAC, Wastewater, Structural, Electrical, Chemists, Validations, Logistics, Food Production, Renewable Energy and MachinistsCompany DescriptionEstablished in 2003, Liberty Personnel quickly grew into one of the largest technical recruiting agencies on the East Coast. Today, Liberty Personnel has a national presence and a diverse client base. Listed below are a number of the industries and openings we work on:\r
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Information Technology, Software Programmers, Engineering, Manufacturing, Plant Maintenance, Construction, Oil and Gas, Medical Communications, Accounting, Finance, Electronics, Scientific, Medical Device, Sales, Pharmaceutical, Admin, Automation, Controls, Civil, HVAC, Wastewater, Structural, Electrical, Chemists, Validations, Logistics, Food Production, Renewable Energy and Machinists
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