Entry Level IT
6 days ago
4
Week(s)
Req Description
Description
Our client is migrating to a new ERP system, they are moving from Manbase to AX. It will involve 15 domestic plants where they are going to be taking out old technology and putting in the new technology and system (green screens, equipment, scanners, etc.). They will do this roll out in 3 waves. They will need resources at each site to assist on the plant floor with scanner support for the plant workers and office staff. They will be provided a tutorial video when they first start of the top questions that may arise that they can help the users through. For instance, not able to log into the scanner, replacing batteries, etc. The resources will be responsible for either assisting the users with their basic scanner issues (if able to address) or escalating to the plant/central hubs (each site with have a hub). Each resource will be responsible for downloading teams onto their phone and leveraging that to communicate/escalate issues to the hub/group chat and their project leader for quick resolution. 1 resource at each site will need to anticipate starting on that Sunday of the kickoff date for the plant they are located at and working 11 days straight. They will start out by unboxing equipment, putting it where it goes, plugging in monitors, keyboards, mice (template to follow) and then handling any issues with handheld barcode scanners. If they cannot handle issues they will be responsible for escalating up to team for proper resolution. There may be some reconfigurations involved but limited with equipment and will be scripted. Those resources will then roll over into scanner support. Each resource will be onsite for 4 weeks. The first week will include a tutorial, script and tour of the plant so they become familiarized with what everything is and means.
They are breaking this down into 3 waves- each wave will go 4 weeks.
Wave 1 is slated for March 20th through April 16th at the following sites
11835 Newgate Blvd, Hagerstown, MD 21740 (5 techs)
Enterprise Req Skills
customer service,technical aptitude,entry level,timely,productive,proactive,professional,troubleshooting
Job Title
Floor Patrol
Top Skills Details
- Customer Support- being proactive and friendly, walking around the plant to assist employees with their scanners and any questions/concerns they have and escalating to the right point of contact. Need to have good people skills as they will be talking to employees that may get frustrated with changes but just remember to have patience and not get upset easily as this is a stressful migration to some.
- Technical Aptitude/Basic Troubleshooting- they are open to entry level candidates as long as they are able to quickly grasp concepts and easily follow technical scripts and directions. They will be responsible for utilizing their cell phone onsite and downloading teams to commute among the team/hub of issues that need to be escalated up.
- Timely, Productive and Proactive- again this will be the first line of support to the plant employees through a new migration so just being able to work with them timely and get their issues resolved as quickly as possible.
Need people that are flexible with different shifts, open to working over time and working in a high intensity project for the first couple of weeks.
Additional Information
Drug Test Required
true
Experience Level
Entry Level
External Communities Job Description
Our client is going through a large ERP migration and needs resources to assist with floor patrol which consist of walking the plant floors and providing support to the plant employees with their new scanners. We are looking for someone that has technical aptitude, great customer support, and flexible with hours.
EVP
Ability to support an industry leader within mattress manufacturing through a large ERP migration project. They will be able to assist and provide first line support through this initiative/migration to their plants. Ability to gain entry level IT experience
Additional Skills Tags
troubleshooting
Additional Skills & Qualifications
They will do a super user training session on Thursday or Friday before wave kicks off and which they will pay for hours worked per consultant for training. They expect all to attend that training and it will include tour and crash course on what could happen and layout of plant and things to look out for. Understand from a plant perspective, meet with site manager and 4 hour training.
Then start following Monday. 1 resource for each site will be for JR still. 2 of the plants in first wave, Hagerstown and Kansas City running two shifts- have it spaced out 9 hour days and 1 hour lunch. Some may work OT. There will be 3 shifts they put them on, 6am-3/4P, 9A-6p, 6p-1:30am. First week for all plants will be 8-5. Then shifts for Hagerstown and KC will be 1, 2, 2. They are not sure on wave 2 or 3 yet- some will run 2-3 shifts and some wont. Candidates need to be prepared to work different shifts.
Business Challenge
The old system could have negative inventory but on the new on they cannot so it is essential in their business for this update to keep updates on inventory. Most of the users they will be impacting and supporting are floor plant workers and office staff.
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