Director of Healthcare Services

CareLink is a non-profit, mission-based 501c3 organization that was founded in 1997 by non-profit post-acute and community-based organizations specializing in the care of older adults and adults with disabilities. These organizations include long-term care, housing, hospice, home care, assisted living and adult-day health. In addition, CareLink is a direct provider of a range of health and wellness services including rehabilitation (PT/OT/SLP), mobile dental, audiology, podiatry, psychiatry, brain health and wellness services. We keep individuals doing the things that they want to do, independently, in the place they call home.

We offer schedule flexibility, great benefits, an amazing team, rewarding work, and much more If hired, you would be eligible for a sign-on bonus of $1,000 with $500 paid upon hire and $500 paid upon completion of 6 months of employment.

Position Overview:

The Director of Healthcare Services is responsible for the complete operational oversight and leadership of established healthcare programs including rehabilitation; mobile clinical services such as audiology, behavioral health, dentistry, outpatient, podiatry; and other medical treatment and consultative services within CareLink. This individual is primarily responsible for high quality clinical service delivery, financial management, implementing strategic initiatives, overseeing day-to-day operations, building new community relationships and leadership of the reporting team members. The Director fosters a department focused on evidence-based, quality service provision and excellent customer service and reports directly to the Chief Program Officer.

Essential Functions:

• Has complete authority, responsibility, and accountability for the functions, activities, and evidence-based care standards of practice within the reporting services operations
• Develops and strengthens agency referral network to respond to patients', their families, members, and partner organizations' needs in partnership and collaboration with other Directors
• Responsible for planning and overseeing the forecasting, budget allowances and operational effects, planning and managing resource requirements for mobile services departments
• Collaborates with senior management so that resources are allocated/used in a manner that optimizes the team's performance according to the strategic plan
• Collateral responsibility for short-term and/or long-term projects/programs
• Primary responsibilities include ensuring teams commitment to staffing plans (retention, recruitment, education), capacity, profitability of service lines, identifying capital equipment needs, technology planning, patient safety/quality initiatives, resource productivity, and process management (utilization)
• Identifies populations that experience health disparities and develops a plan for reducing the disparities by improving access to services that are culturally, linguistically, and equitably appropriate.
• Accountable for the implementation and commitment to an effective QAPICS (quality assurance, performance improvement, and customer success) program to measure, assess and improve performance within their service line while supporting other Directors to do the same.

Staff Leadership:

• Actively assists all managers, our team, and direct reporting line in any way possible to become more efficient, productive, and competent, thus helping to create a profitable practice that delivers high quality, excellent clinical and non-clinical services to our stakeholders.
• Provides onsite weekly supervision and leadership to staff, enforcing adherence to all policies and procedures, observes clinical practices and provides coaching and education for continuous improvement and recognition
• Sets the example and ensures Program Managers set clear goals and expectations to include productivity, professional behavior, clinical care etc. expectations and holds staff accountable
• Regularly attends professional community organizations and network with members to source, attract, and retain staff based on budget allowances
• Leads with empathy to create an environment of trust where every individual can be themselves and feels valued
• Partner with the Director of Community Programs to source, support, and implement grant opportunities to increase revenue flexibility
• Partner with senior leadership to market programs across the organization and engage in business development opportunities in the community
• In collaboration with the Senior Leadership Team, anticipates and resolves customer service issues with facilities, patients and their families, and other stakeholders as needed

Financial Management:

• In collaboration with the Chief Program Officer and the Chief Operating Officer, creates, monitors, and responds to the programmatic budget; monitors salary-to-revenue ratio on a daily, weekly, and monthly basis to ensure financial stability of program
• Predict and identify trends that impact revenue
• Partners with the finance department for billing related inquiries and ensuring claims are entered and produced according to timeline, works with Finance department to reconcile any outstanding account balance
• Work with the Finance and Practice Management teams to serve as liaison with all payors, including Medicaid and commercial insurers responsible for approving claims
• Meets financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; predicting and reacting to trends; and initiating corrective actions that impact revenue
• Collaborates with the Finance department to create a method for patient/provider schedules that meet the revenue requirements of the programs
• Monitor and adjust staff schedules and productivity to manage expenses in relation to revenue
• Creates goals supporting evidence-based care, productivity, and revenue reports in partnership with the Chief Program Officer and meets with the reporting team regularly to review gaps and create a performance improvement plan

Administrative Operations:

• Responsible for operations of assigned departments and the integration of the service within overall operational functions
• Ensures Program Managers coordinate day to day operations and communicate any needs, obstacles, opportunities to the appropriate teammate(s)
• Ensures Program Managers are accountable for staffing forecasting by reviewing employee schedules, vacations, and uses a critical lens to approve timesheets and expenses;
• Identifies opportunities and implement efficiencies in departmental operations
• Ensure the adherence to state and federal regulations; contract oversight and compliance
• Maintains knowledge of and enforce HR processes and company policies

Program management and development:

• Conducts site visits on a regular basis to observe, coach and recognize staff, meet with administrators, ensure contract oversight and compliance; provides feedback to Chief Program Officer when outside scope of services
• In partnership with the Program Managers, presents program overview to families and staff at facilities upon request
• Analyzes any changes or developments (to include legislative, payer driven, evidence-based practices etc.) and communicates to impacted business areas i.e. finance, clinical management, grants/marketing, clinical teams, etc.
• Attends and actively participates in external stakeholder committees and workgroups to improve quality and access to care both internally and across the communities we serve.
• In partnership with the Senior Leadership Team and Chief Program Officer, creates, communicates, maintains, and updates standard operating procedures for reporting department
• Attend and actively participate in community and/or government committees that further the mission of the CareLink services
• Responsible for all aspects of program development including assistance with marketing, new development, and liaison with community partners.
• Coaches, educates, and commits to QAPICS culture and engages in the process by measuring and providing data in support of this commitment

Required Knowledge/Skills/Abilities:

• Knowledge of the principles and practices and interagency responsibilities involved in contemporary public health.
• Knowledge of federal and state laws and regulations governing the services and work of local public health programs.
• Knowledge of the organization and the purpose of federal and state health departments.
• Knowledge of the principles and practices of managing clinical professionals and other managers; effective public and community relations practices.
• Acts as an effective partner and advocate for public and community relations practices.
• Knowledge of public information practices and techniques; practices of health service advocacy; principles and practices of determining and serving community health needs.
• Knowledge of fiscal management, budget administration and control, program budgeting, principles and practices of personnel, and information systems organizational management.
• Situation-appropriate sense of urgency, prioritization skills, follow through and sense of programmatic ownership
• Knowledgeable of healthcare trends and integrates into strategic planning for department(s)

Education/Experience Required:

• Master's degree required in fields including but not limited to Master's of Health Administration (MHA), Master's of Public Health (MPH), Master's of Business Administration (MBA), etc.
• Demonstrated track record of progressive experience
• Current BLS and/or CPR certification from the American Heart Association or American Red Cross or willing to become certified.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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