Mortgage Servicing Professional

1 month ago

Tempe, United States TRC Talent Solutions Full time
Job DescriptionJob DescriptionMortgage Servicing Professional
As a Mortgage Servicing Professional, you will play a key role in managing all aspects of mortgage servicing inquiries, ensuring each interaction is handled with efficiency, professionalism, and a friendly, customer-centric approach. You will be responsible for providing excellent service through strong listening, problem resolution, and communication skills, both verbally and in writing. Location: Tempe, AZ Job Type -Hybrid; 3 days in office, 2 days remote Shift: Mon-Fri: 9:15am – 6:00pm with 1 rotating Sat: 6:30am to 12:00pm every 3-4 weeks.
Responsibilities:
•    Handle a variety of mortgage servicing inquiries (e.g., payments, escrow analysis, insurance, and taxes) in a blended inbound and outbound call environment.
•    Train on and manage escalation lines, addressing Level 2 complaints with professionalism and care.
•    Resolve complex servicing issues and complaints, conducting in-depth research and providing clear written explanations to ensure customer satisfaction.
•    Thrive in a fast-paced, structured environment, maintaining a high level of quality and productivity while meeting key performance metrics.
•    Promote products and services with a focus on enhancing customer satisfaction and long-term retention.
•    Collaborate with internal teams to offer solutions that meet customer needs and expectations.
•    Participate in client culture visits to foster strong relationships.
•    Mentor new hires, helping them navigate their responsibilities and company processes.
•    Contribute to continuous process improvements in daily operations.
•    Complete other duties and special projects as assigned by your supervisor/manager.
•    Assess risks carefully when making business decisions, particularly around compliance and operational concerns, ensuring adherence to policies, legal regulations, and ethical standards. Promote a culture of accountability across teams to maintain the company’s reputation.
Interfaces:
•    External: Mortgagors, Insurance Agents, Title Insurance Reps, Tax Collectors, Investors
•    Internal: Tax, Insurance, Cash Management, Collections, Special Products, and Payoff Departments
Qualifications:
•    At least 4 years of experience in the industry or a call center environment.
•    Knowledge of loan servicing.
•    Consistent performance in meeting metrics for at least 24 months.
•    Successful completion of leadership and escalation line training programs.
•    Strong interpersonal and communication skills (both written and verbal).
•    Availability to work nights, weekends, and variable shifts as needed.
•    Candidates will be evaluated based on relevant skills and experience.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  • Mortgage Servicing Professional

    1 month ago

    Tempe, United States TRC Talent Solutions Full time

    Mortgage Servicing Professional As a Mortgage Servicing Professional, you will play a key role in managing all aspects of mortgage servicing inquiries, ensuring each interaction is handled with efficiency, professionalism, and a friendly, customer-centric approach. You will be responsible for providing excellent service through strong listening, problem...

  • Mortgage Servicing Professional Collections

    1 month ago

    Tempe, United States TRC Talent Solutions Full time

    Mortgage Collections & Customer Service ProfessionalLocation: Tempe, AZ Job Type: Full-time, Perm.  3 days in-office, 2 days remote Schedule: Monday-Friday: Schedules start as early as 8am ending no later than 8pm.  1 Saturday per month, 9am-12pm. Pay: $20-24 per hour, based on experience Equipment: All equipment is provided by the company*Must have...

  • Mortgage Servicing Professional Collections

    1 month ago

    Tempe, United States TRC Talent Solutions Full time

    Job DescriptionJob DescriptionMortgage Collections & Customer Service ProfessionalLocation: Tempe, AZJob Type: Full-time, Perm.  3 days in-office, 2 days remoteSchedule: Monday-Friday: Schedules start as early as 8am ending no later than 8pm.  1 Saturday per month, 9am-12pm.Pay: $20-24 per hour, based on experienceEquipment: All equipment is provided by...

  • Mortgage Servicing Call Center Professional

    2 weeks ago

    Tempe, Arizona, United States Cenlar FSB Full time

    About the RoleWe are seeking a highly skilled Mortgage Servicing Call Center Professional to join our team at Cenlar FSB. As a key member of our customer service team, you will be responsible for handling all levels of mortgage servicing inquiries, providing first call resolution, and resolving disputes.In this role, you will work in a fast-paced, structured...

  • Mortgage Servicing Professional

    3 weeks ago

    Tempe, United States Cenlar FSB Full time $20

    The Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written)....

  • Supervisor, Mortgage Servicing

    4 weeks ago

    Tempe, United States Cenlar FSB Full time

    The Supervisor, Mortgage Servicing is responsible for overseeing the daily operations in the Customer Service Call Center. The Primary functions for this role include managing the 'real time' work volumes and providing assistance to customers/members/clients and staff. Responsibilities: Oversees a team of Mortgage Servicing Professionals by focusing on...

  • Mortgage Collections

    3 months ago

    tempe, United States TRC Talent Solutions Full time

    Mortgage Collections & Customer Service Professional Join Our Client, a leading mortgage loan subservicer, and make a difference in homeowners' lives. Location: Tempe, AZ Job Type: Full-time, Perm. 3 days in-office, 2 days remote Schedule: Monday-Friday: Schedules start as early as 8am ending no later than 8pm. 1 Saturday per month, 9am-12pm. Pay: $20-25 per...

  • Call Center Representative

    3 weeks ago

    Tempe, United States Cenlar Full time

    The Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written)....

  • Call Center Representative

    2 weeks ago

    Tempe, United States Cenlar Full time

    The Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written)....

  • Call Center Representative

    3 weeks ago

    Tempe, United States Cenlar FSB Full time $20

    The Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written)....

  • Mortgage Servicing Team Lead

    4 weeks ago

    Tempe, Arizona, United States Cenlar FSB Full time

    Seeking a seasoned professional to lead our Mortgage Servicing team in achieving operational excellence. As a critical member of our organization, you will oversee daily operations, ensuring seamless customer experiences and driving business growth.About the RoleThis is an exciting opportunity for a motivated and experienced leader to join our team as a...

  • Default Mortgage Specialist

    4 months ago

    Tempe, United States Cenlar FSB Full time $19

    Start something good. Empower your career.In order to make an application, simply read through the following job description and make sure to attach relevant documents.Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy and...

  • Supervisor, Mortgage Servicing

    3 weeks ago

    Tempe, United States Cenlar FSB Full time

    The Supervisor, Mortgage Servicing is responsible for overseeing the daily operations in the Customer Service Call Center. The Primary functions for this role include managing the 'real time' work volumes and providing assistance to customers/members/clients and staff. Responsibilities: Oversees a team of Mortgage Servicing Professionals by focusing on...

  • Mortgage Protection Agent

    2 weeks ago

    Tempe, Arizona, United States Spieldenner Financial Group Full time

    Are you a sales professional looking for a new challenge? Do you have a passion for helping families achieve financial security? We are seeking a talented Mortgage Protection Agent to join our team at Spieldenner Financial Group.As a key member of our sales team, you will be responsible for selling mortgage protection plans to families in need of financial...

  • Senior Mortgage Collections Specialist

    3 weeks ago

    Tempe, Arizona, United States TRC Talent Solutions Full time

    Job Title: Senior Mortgage Collections SpecialistAbout the Role:We are seeking a highly skilled Senior Mortgage Collections Specialist to join our team. As a collections professional, you will be responsible for handling early-stage collections calls, resolving customer inquiries, and providing exceptional customer service.Key Responsibilities:Delinquent...

  • Mortgage Retail Sales Consultant

    8 months ago

    Tempe, United States Wells Fargo Full time

    Solicit residential mortgages from various external sources and produce high quality loans. Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources. Interact with customers Sales Consultant, Retail Sales, Mortgage, Retail, Consultant, Sales, Banking

  • Strategic Business Development Director

    2 weeks ago

    Tempe, Arizona, United States Mortgage Benefits Full time

    Job OverviewMortgage Benefits is seeking a skilled Growth Opportunity Manager to lead the pursuit of new business opportunities and spearhead initiatives that drive long-term growth potential.The ideal candidate will possess strong ability to identify and capitalize on business opportunities, excellent communication skills, and a self-motivated attitude. In...

  • Growth Manager Specialist

    2 weeks ago

    Tempe, Arizona, United States Mortgage Benefits Full time

    About Mortgage BenefitsMortgage Benefits is a dynamic organization that empowers its employees with flexible remote work arrangements and performance-based compensation.Job Title: Growth Manager SpecialistJob Type: Remote Commission-OnlyLocation: Remote (USA)Estimated Salary: $85,000 - $125,000 per yearJob Overview:The Growth Manager Specialist will play a...

  • Customer Service Representative

    1 month ago

    Tempe, United States TRC Talent Solutions Full time

    Mortgage Collections & Customer Service ProfessionalLocation: Tempe, AZ Job Type: Full-time, Perm.  3 days in-office, 2 days remote Schedule: Monday-Friday: Schedules start as early as 7am ending no later than 7pm.  1 Saturday per month. Pay: $20-24 per hour, based on experience Equipment: All equipment is provided by the company*Must have broadband wired...

  • Customer Interaction Professional

    1 month ago

    Tempe, United States TRC Talent Solutions Full time

    Currently searching for Customer Service Representatives for the upcoming 12/9 starting class for our inbound call center based in Tempe, AZ. These are direct-hire, full-time, permanent opportunities. Details:Compensation: $19-24/hr based on experienceSchedule:  Mon-Fri: 9:15am – 6:00pm with 1 rotating Sat: 6:30am to 12:00pm every 3-4 weeks.Hybrid...