Mortgage Servicing Professional

4 days ago

Tempe, United States TRC Talent Solutions Full time
Job DescriptionJob DescriptionMortgage Servicing Professional
As a Mortgage Servicing Professional, you will play a key role in managing all aspects of mortgage servicing inquiries, ensuring each interaction is handled with efficiency, professionalism, and a friendly, customer-centric approach. You will be responsible for providing excellent service through strong listening, problem resolution, and communication skills, both verbally and in writing. Location: Tempe, AZ Job Type -Hybrid; 3 days in office, 2 days remote Shift: Mon-Fri: 9:15am – 6:00pm with 1 rotating Sat: 6:30am to 12:00pm every 3-4 weeks.
Responsibilities:
•    Handle a variety of mortgage servicing inquiries (e.g., payments, escrow analysis, insurance, and taxes) in a blended inbound and outbound call environment.
•    Train on and manage escalation lines, addressing Level 2 complaints with professionalism and care.
•    Resolve complex servicing issues and complaints, conducting in-depth research and providing clear written explanations to ensure customer satisfaction.
•    Thrive in a fast-paced, structured environment, maintaining a high level of quality and productivity while meeting key performance metrics.
•    Promote products and services with a focus on enhancing customer satisfaction and long-term retention.
•    Collaborate with internal teams to offer solutions that meet customer needs and expectations.
•    Participate in client culture visits to foster strong relationships.
•    Mentor new hires, helping them navigate their responsibilities and company processes.
•    Contribute to continuous process improvements in daily operations.
•    Complete other duties and special projects as assigned by your supervisor/manager.
•    Assess risks carefully when making business decisions, particularly around compliance and operational concerns, ensuring adherence to policies, legal regulations, and ethical standards. Promote a culture of accountability across teams to maintain the company’s reputation.
Interfaces:
•    External: Mortgagors, Insurance Agents, Title Insurance Reps, Tax Collectors, Investors
•    Internal: Tax, Insurance, Cash Management, Collections, Special Products, and Payoff Departments
Qualifications:
•    At least 4 years of experience in the industry or a call center environment.
•    Knowledge of loan servicing.
•    Consistent performance in meeting metrics for at least 24 months.
•    Successful completion of leadership and escalation line training programs.
•    Strong interpersonal and communication skills (both written and verbal).
•    Availability to work nights, weekends, and variable shifts as needed.
•    Candidates will be evaluated based on relevant skills and experience.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  • Loss Mitigation Specialist

    1 week ago

    Tempe, United States Shellpoint Mortgage Servicing Full time

    Who we are Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage...

  • Debt Recovery Specialist

    1 month ago

    Tempe, Arizona, United States Shellpoint Mortgage Servicing Full time

    Job SummaryWe are seeking a highly skilled and motivated Debt Recovery Specialist to join our Loss Mitigation, Negotiations team at Shellpoint Mortgage Servicing. As a key member of our team, you will be responsible for negotiating with homeowners to resolve delinquent mortgage accounts and prevent foreclosure. Key Responsibilities• Utilize manual and...

  • Team Lead

    2 weeks ago

    tempe, United States Shellpoint Mortgage Servicing Full time

    Who We AreShellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’...

  • Team Lead

    1 month ago

    Tempe, United States Shellpoint Mortgage Servicing Full time

    Who We AreShellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’...

  • Team Lead

    3 weeks ago

    Tempe, Arizona, United States Shellpoint Mortgage Servicing Full time

    Job Title: Team LeadJob Summary:We are seeking a highly skilled Team Lead to join our team at Shellpoint Mortgage Servicing. The successful candidate will oversee the daily operations of our contact center, ensuring that all activities are carried out efficiently and effectively. The Team Lead will be responsible for managing a team of WFM Analysts,...

  • Mortgage Servicing Professional Collections

    4 weeks ago

    Tempe, United States TRC Talent Solutions Full time

    Job DescriptionJob DescriptionMortgage Collections & Customer Service ProfessionalLocation: Tempe, AZJob Type: Full-time, Perm.  3 days in-office, 2 days remoteSchedule: Monday-Friday: Schedules start as early as 7am ending no later than 7pm.  1 Saturday per month, 9am-12pm.Pay: $20-24 per hour, based on experienceEquipment: All equipment is provided by...

  • Mortgage Servicing Professional Collections

    1 week ago

    Tempe, United States TRC Talent Solutions Full time

    Job DescriptionJob DescriptionMortgage Collections & Customer Service ProfessionalLocation: Tempe, AZJob Type: Full-time, Perm.  3 days in-office, 2 days remoteSchedule: Monday-Friday: Schedules start as early as 7am ending no later than 7pm.  1 Saturday per month.Pay: $20-24 per hour, based on experienceEquipment: All equipment is provided by the...

  • Mortgage Servicing Professional Collections

    4 days ago

    Tempe, United States TRC Talent Solutions Full time

    Job DescriptionJob DescriptionMortgage Collections & Customer Service ProfessionalLocation: Tempe, AZJob Type: Full-time, Perm.  3 days in-office, 2 days remoteSchedule: Monday-Friday: Schedules start as early as 8am ending no later than 8pm.  1 Saturday per month, 9am-12pm.Pay: $20-24 per hour, based on experienceEquipment: All equipment is provided by...

  • Mortgage Servicing Professional/ Customer Service

    3 days ago

    Tempe, United States Cenlar Full time

    Handles all levels of mortgage servicing inquiries (i.e. payments, escrow analysis, insurance and tax) Trains on escalation line with the ability to professionally address Level 2 complaints Handles complex servicing inquiries/complaints Researches a Customer Service, Mortgage, Service, Professional, Real Estate, Retail, Insurance

  • Mortgage Collections

    7 months ago

    Tempe, United States Cenlar FSB Full time

    Start something good. Empower your career.Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity...

  • Default Mortgage Specialist

    3 months ago

    Tempe, United States Cenlar FSB Full time $19

    Start something good. Empower your career.In order to make an application, simply read through the following job description and make sure to attach relevant documents.Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy and...

  • Customer Service Call Center

    1 week ago

    Tempe, United States Cenlar Full time

    The Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written)....

  • Customer Service Call Center

    1 week ago

    Tempe, United States Cenlar FSB Full time

    The Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written)....

  • Customer Service Call Center

    17 hours ago

    Tempe, United States Cenlar FSB Full time $20

    The Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written)....

  • Loan Mortgage Processor

    3 weeks ago

    tempe, United States ASK Consulting Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Loan Mortgage ProcessorLocation: Tempe, AZ 85281 (Hybrid)Duration: 12 Months Contract (Possible Extension)Pay Range is 43 to $45/hr. on W2 Job Description: Responsible for preparation of...

  • Loan Mortgage Processor

    3 weeks ago

    Tempe, United States ASK Consulting Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Loan Mortgage ProcessorLocation: Tempe, AZ 85281 (Hybrid)Duration: 12 Months Contract (Possible Extension)Pay Range is 43 to $45/hr. on W2 Job Description: Responsible for preparation of...

  • Loan Mortgage Processor

    3 weeks ago

    tempe, United States ASK Consulting Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Loan Mortgage ProcessorLocation: Tempe, AZ 85281 (Hybrid)Duration: 12 Months Contract (Possible Extension)Pay Range is 43 to $45/hr. on W2 Job Description: Responsible for preparation of...

  • Loan Mortgage Processor

    3 weeks ago

    Tempe, United States ASK Consulting Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Loan Mortgage ProcessorLocation: Tempe, AZ 85281 (Hybrid)Duration: 12 Months Contract (Possible Extension)Pay Range is 43 to $45/hr. on W2 Job Description: Responsible for preparation of...

  • Loan Officer AZ

    1 week ago

    Tempe, United States Lennar Mortgage Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication to bringing homeownership to life.Do not pass up this...

  • Loan Officer AZ

    2 weeks ago

    tempe, United States Lennar Mortgage Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication to bringing homeownership to life. At Lennar Mortgage,...