Customer Service Representative

2 months ago


Phoenix, United States Kimco Staffing Services Full time
Job DescriptionJob DescriptionKimco Staffing is hiring for Customer Service Representative   in Arizona

Title: Customer Service Representative
Hours : 6 am – 2:30 pm
Monday – Friday  ( overtime as needed on Saturdays)
Pay: $20-$23 DOE

Responsibilities:
 
  • Provide customers with pricing, delivery, and product information.
  • Answer customer questions, resolve problems, and perform other marketing activities (i.e. promote and sell products, and enter or confirm sales).
  • Monitor and address commercial requirements on customers’ portals and forward quality and technical requirements to the appropriate Department.
  • Receive and or place telephone calls, which are non-routine and may require deviation from standard procedures.
  • Receive and answer customer questions, comments or complaints while following established guidelines.
  • Prepare responses to customers in required format.
  • Act as a liaison between the customer and various departments within the company.
  • Maintain records and assist in the preparation of required reports.
  • May act as company contact for customer returned Airborne/Warranty parts while following established guidelines.
  • May provide back-up relief coverage for the Company’s Receptionist and alternate coverage for job duties when other departmental co-workers are not present.
  • Perform tasks promptly.

Skills and Requirements:
 
  • Strong communication skills in English (written and verbal)
  • Must have a High School Diploma or equivalent
  • Ability to interface effectively with various interlocking departments
  • Ability to acquire extensive knowledge of the Company’s product lines and applications.
  •  Possess effective time management skills.
  • Great attention to detail


About Kimco/MediQuest/Advantex
"Kimco Staffing Services is a rapidly growing, award-winning staffing firm whose purpose is to add real value to our clients and candidates while "Changing lives, One Job at a Time".  We have won  Best of Staffing Client and Talent satisfaction awards from Clearly Rated for the last 10 years. Only 2% of staffing companies nationwide receive this recognition  We support our teams, candidates, and clients with strong operational excellence and state-of-the-art industry software platforms."
Company DescriptionManufactures a full range of critical products for electronic and electrical apparatus. From insulating and conductive materials, to assembly tools, test equipment and customized partsCompany DescriptionManufactures a full range of critical products for electronic and electrical apparatus. From insulating and conductive materials, to assembly tools, test equipment and customized parts

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