ServiceNow Technical Lead/Administrator

3 weeks ago

Erlanger, United States Compunnel, Inc. Full time
Job DescriptionJob Description
Job SummaryThe ServiceNow Technical Lead/Administrator is responsible for overseeing the design, implementation, and maintenance of the ServiceNow platform. This role requires close collaboration with business stakeholders, IT teams, and external vendors to ensure that the platform meets organizational needs and follows industry best practices. The ideal candidate will have a strong technical background in ServiceNow, excellent problem-solving skills, and experience in leading and mentoring a team of ServiceNow developers and administrators.
Key Responsibilities
  • Oversee daily administration, configuration, and maintenance of the ServiceNow platform, ensuring timely updates and adherence to best practices.
  • Collaborate with IT teams to integrate ServiceNow with other enterprise systems and tools.
  • Mentor and provide technical guidance to a team of ServiceNow developers and administrators, ensuring alignment with best practices.
  • Identify opportunities for process improvement and automation within ServiceNow, implementing ITIL processes to support organizational goals.
  • Develop and deliver training sessions for end-users and administrators, creating comprehensive documentation including design documents, user guides, and SOPs.
  • Ensure platform security and compliance with organizational policies and industry standards through regular audits and risk assessments.
  • Monitor platform performance and troubleshoot technical issues, implementing optimizations as necessary.

Required Qualifications
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of experience in ServiceNow administration and development.
  • Proven experience as a technical lead, with the ability to mentor and support a team.
  • Strong knowledge of ServiceNow modules and experience with REST/SOAP APIs, integrations, and data migration.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work independently and collaboratively.

Preferred Qualifications
  • Experience with Agile/Scrum methodologies.
  • Familiarity with cloud platforms and technologies.

Certifications
  • ITIL certification (preferred).
  • ServiceNow Certified System Administrator (CSA) (preferred).

Education: Bachelors Degree

Certification: ITIL Certification , ServiceNow Certified System Administrator (CSA)

Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r
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We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

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