Team Lead
1 month ago
Responsibilities:
- Stakeholder Management: Cultivate strong relationships with internal and external stakeholders, including providers, payers, PBMs, sales representatives, and senior-level client contacts.
- Reimbursement Expertise: Conduct in-depth research and analysis of moderate to complex reimbursement policies and procedures.
- Case Management: Review and manage patient cases, interacting with patients, healthcare providers, payers, and pharmaceutical/biotech sales teams.
- Insurance Verification: Assess patient insurance coverage prior to prescription triage, ensuring optimal pharmacy options for client-specific products.
- Program Documentation: Accurately document all program activities in the CRM database, adhering to strict timelines and utilizing standardized templates.
- Payer Analysis: Monitor and update payer prior authorization requirements and coverage policies for specified client programs.
- Reporting: Prepare and/or assist with the preparation of specific reports.
- Patient Assistance: Review and process documentation to determine patient eligibility for client patient assistance programs.
- Team Leadership: Coach and develop case managers and intake coordinators, conducting quality monitoring and assurance activities.
- Client Engagement: Attend client meetings, off-site training, and conferences, with an estimated travel time of 10%.
Qualifications/Background Profile:
- Education and Experience: Bachelor's degree or equivalent work experience in healthcare. At least four years of recent healthcare experience, with a minimum of two years in direct patient care preferred.
- Technical Expertise: Advanced knowledge of medical insurance (both public and private), billing and coding, and related healthcare terminology.
- Senior Case Reimbursement Analyst: Proven experience as a senior case reimbursement analyst with at least 3-5 years of hub experience.
- Proficient in Microsoft Office Suite.
- Demonstrated excellence in customer service, preferably with call center experience.
- In-depth knowledge of payer and PBM processes to guide team members in improving patient access.
- Strong problem-solving, research, and analytical abilities.
- Excellent written and verbal communication skills.
- Proven ability to multitask and manage time effectively.
- Preferred experience interacting with clients
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This job is In-Person.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
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