Customer Service Team Lead

4 days ago


Sterling Heights, Michigan, United States PetSmart, Inc. Full time
Customer Service Team Lead

At PetSmart, Inc., we're committed to delivering exceptional customer experiences. As a Customer Service Team Lead, you'll be responsible for ensuring our customers receive the highest level of service, whether it's over the phone, in-store, or online. Your key responsibilities will include:

Responding to customer concerns and resolving issues in a timely and professional manner
Maintaining store standards and promoting a culture of empowerment among team members
Championing resources and fostering a safe and inclusive workplace

We're looking for a highly motivated and customer-focused individual to join our team. If you're passionate about delivering exceptional customer service and have a proven track record of success, we encourage you to apply.

Key Qualifications:

2+ years of customer service experience
Proven ability to lead and motivate teams
Excellent communication and problem-solving skills

What We Offer:

Competitive salary and benefits package
Opportunities for career growth and development
A dynamic and supportive work environment

Apply today and take the first step towards a rewarding career with PetSmart, Inc.

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