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Quality Technician I
2 months ago
Overview
SUMMARY OF RESPONSIBILITIES
The "Quality Project Data Manager" will be responsible for supporting quality management and data tracking efforts onsite, acting as a critical liaison between Stratosphere Quality and its customers. This role combines detailed data management with project support to ensure accuracy, compliance, and effective communication in quality processes. The ideal candidate is organized, proficient in quality systems, and skilled in customer interactions, contributing directly to customer satisfaction and project success.
1st shift hours: 5:30am-4:40pm M-F
Pay rate: $50-$60K Annually
Responsibilities
Key Responsibilities:
- Data Management & Reporting: Accurately input and update quality data daily in the customer’s SharePoint system, dedicating up to 4+ hours per day to ensure accuracy and reliability.
- Customer Activity Tracking: Maintain and manage the customer’s activity board, regularly updating it to reflect current tasks, status, and progress.
- Data Verification: Verify quality data entries for correctness and adequacy, ensuring data integrity and compliance with quality standards.
- Process Compliance: Conduct regular reviews and audits of quality processes and documentation to ensure adherence to customer and industry requirements.
- Customer Liaison: Serve as the primary point of contact for customers, helping to address questions, manage corrective actions, and relay updates to the Stratosphere Quality team.
- Scheduling and Planning: Assist with planning team schedules, monitoring overtime requirements, and organizing workload to meet project demands.
- Inventory and Issue Tracking: Oversee inventory clean points, project issues, and escalate as necessary to resolve customer concerns.
- KPI Management: Track, update, and provide insights on team Key Performance Indicators (KPIs) to drive continuous improvement in customer quality standards.
Qualifications
Required Skills:
- Excel Proficiency: Strong capability in creating spreadsheets, charts, and graphs; use of formulas; and applying formatting for efficient data analysis and reporting.
- SharePoint Expertise: Experienced in creating and editing SharePoint pages; proficiency is essential from day one.
- Data Management: Skilled at managing multiple data sets with a high degree of accuracy and attention to detail.
- Analytical and Reporting Skills: Competent in data analysis, interpretation, and reporting to support quality and project decisions.
- Self-Direction: Ability to work independently with minimal supervision and ensure timely completion of assigned tasks.
- Customer Communication: Excellent communication skills for customer interactions, including addressing questions, providing updates, and facilitating issue resolution.
- Basic Project Management: Able to support small projects by coordinating schedules, managing tasks, and addressing customer needs.
Preferred Experience:
- Automotive Industry Knowledge: Previous experience in the automotive sector, especially with OEMs, is a plus.
- Quality Engineering/Management: Experience in quality engineering or management is beneficial.
Additional Requirements:
• Dependent upon customer and regional location, the following requirements may apply:
- Reliable transportation
- Valid Driver’s License
- MVR Record must be valid
- Ability to travel to customer facility on short notice
- Amount of Travel Required – could be up to 75%; including overnight
