Phlebotomist

6 days ago

Wilmington, United States Synectics Inc Full time
Job DescriptionJob Description

Job Description:

  • The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.

  • The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.

  • The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.

  • The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

  • Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.

  • Under the direction of the area supervisor, perform daily activities accurately and on time.

  • Maintain a safe and professional environment.

  • Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.

  • Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.

  • Maintains required records and documentation.

  • Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Job Requirements:

  • Required Education: High school diploma or equivalent.

  • Medical training: medical assistant or paramedic training preferred.

  • Phlebotomy certification preferred

  • Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.

  • Minimum 2 years in a Patient Service Center environment preferred.

  • Customer service in a retail or service environment preferred.

  • Keyboard/data entry experience.

  • Ability to provide quality, error free work in a fast-paced environment.

  • Ability to work independently with minimal on-site supervision.

  • Excellent phlebotomy skills to include pediatric and geriatric.

  • Must be able to make decisions based on established procedures and exercise good judgment.

  • Must have reliable transportation, valid driver license, and clean driving record, if applicable.

  • Capable of handling multiple priorities in a high-volume setting.

  • Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.

  • Shift/Time Zone: M-F 8:00AM-5:00PM

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