Service Technician Assistant

2 weeks ago


Lebanon, United States Robert Half Full time
Job DescriptionJob Description

We are offering a long-term contract employment opportunity for a Customer Service Representative based in Lebanon, Tennessee, United States. The role primarily revolves around the industry of customer service, with a focus on handling incoming requests and assisting service technicians.


Responsibilities include:


• Handling incoming queries and issues from customers effectively and promptly


• Assisting service technicians in their daily tasks and operations


• Ensuring customer satisfaction through efficient service and communication


• Maintaining detailed records of customer interactions and transactions


• Collaborating with the team to achieve better results and improve customer service


• Identifying and escalating priority issues to the appropriate personnel


• Participating in training sessions to improve skills and knowledge


• Coordinating with other departments to resolve customer inquiries


• Continuously updating job knowledge by participating in educational opportunities


• Adhering to all company policies and procedures related to customer service.

• Proficiency in handling incoming service requests and customer inquiries
• Ability to troubleshoot and repair a variety of equipment
• Strong communication and customer service skills
• Ability to work efficiently both independently and as part of a team
• Experience with various tools and equipment used in technical repair
• Basic understanding of mechanical and electrical systems
• Strong problem-solving skills
• Ability to lift heavy equipment and work in various environmental conditions
• Basic computer skills for record keeping and service request tracking
• Valid driver's license for on-site service calls
• High school diploma or equivalent technical certification
• Flexibility to work various shifts, including weekends and evenings if required
• Willingness to undergo job-related training and certifications as necessary.
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