Automotive Service Technician

4 weeks ago

Lebanon, Pennsylvania, United States Tire Warehouse Full time
About the Role

The General Service Technician is a key member of our team, responsible for performing routine vehicle repairs and maintenance services in accordance with company standards and manufacturer specifications. This role requires exceptional communication skills to deliver 5-Star service to our guests, ensuring their expectations for time commitments and quality are consistently met.

Responsibilities
  • Perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
  • Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
  • Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g., bulb, wiper blade, and filter replacements), battery testing, and installations.
  • Consistently complete Monro's Courtesy Inspection process, identifying, documenting, and communicating additional needed services and repairs.
  • Assist in inventory management, including pulling tires and parts, unloading, and stocking inventory.
  • Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest-ready condition.
  • Perform services in accordance with Monro's safety standards, including but not limited to Monro's Wheel Torque, Oil safety, and compliance procedures.
  • Test drive vehicles in accordance with Monro's Road Test policy, utilizing dedicated test drive routes while observing all local traffic and safety laws.
Qualifications
  • High School Diploma or equivalent is preferred.
  • Automotive training, including basic car maintenance and repair, or the equivalent combination of education and experience.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and the ability to operate customer's vehicles to conduct test drives.
Work Environment & Physical Requirements

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following:

  • Ability to work flexible hours, days, evenings, weekends, and holidays.
  • Must be able to see, and lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

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