Facility Manager, Valet Operations

2 months ago

Portland, United States SP+ Full time
Job DescriptionJob Description

Overview

SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Salary Range: $65,000 - $70,000 annually. Base salary $65,000 + DOE

If you enjoy motivating people through positive leadership and providing exceptional customer service in fast-paced environments, you should join SP+ as a Facility Manager, Valet Operations.

Come pave the way with SP+, a diverse and innovative company

What we offer

  • Fantastic opportunities for career growth.
  • A knowledgeable, high-achieving, experienced team.
  • Learning opportunities through our internal training program, SP+ You.
  • A diverse company that cares about inclusion, innovation, the environment, and more: visit www.spplus.com to learn more.
  • A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
  • 401(k) Match Program.
  • Health Insurance, Vision, and Dental.
  • Short-Term and Long-Term Life Insurance.

Our Portland Embassy Suites Client is in search of our new Facility Manager, Valet Operations.

Full-time position with benefits. The primary schedule is 10:00 AM - 7:00 PM, but days and time will vary and will include at least one weekend work day, to be determined by operational needs. This role primarily manages valets/bell service.

Successful candidate will also have:
* Previous driving and valet experience (highly preferred)
* Three years of high-level service experience in a customer and client facing role
* Supervisory experience and managerial involvement with multiple leadership and frontline team members
* The ability to lead and uphold our standards while keeping positive morale in the operation
* Familiarity with Google Suite and/or Microsoft Office (preferred)
* Ability to drive manual transmission (highly desirable)


Responsibilities

What you’ll do

  • Deliver premier customer service to our clients. Resolve client requests and concerns efficiently.
  • Ensure proactive communication with clients regarding opportunities to improve operations.
  • Supervise valet attendant relations with clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically.
  • Hire, develop, train, and supervise a team of employees.
  • Identify proper staffing levels to complete duties, deliver superior customer service, and perform daily job functions.
  • Ensure that proper parking, security, and cash control procedures are followed.
  • Maximizing profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
  • Identify all procurement and vendor service needs of the location.
  • Perform general accounting duties such as accounts payable, payroll, and petty cash.
  • Monitor facility maintenance for cleanliness standards.
  • Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
  • Implement all policies and procedures to ensure compliance with all OSHA laws.

Qualifications

What you need

  • Demonstrates ability to lead, manage and motivate team members.

  • Passionate about customer service and client satisfaction.

  • Prior experience developing budgets and P&L (Profit and Loss) review a plus.

  • Ability to react and problem-solve quickly.

  • Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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