Facility Operations Manager

3 weeks ago


Portland, Oregon, United States SP+ Full time

Job Summary

SP+ is seeking a motivated and detail-oriented leader to fill the role of Facility Manager, Valet Operations. This position is responsible for delivering premier customer service to clients, resolving client requests and concerns efficiently, and ensuring proactive communication with clients regarding opportunities to improve operations.

Key Responsibilities

  • Supervise valet attendant relations with clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically.
  • Hire, develop, train, and supervise a team of employees.
  • Identify proper staffing levels to complete duties, deliver superior customer service, and perform daily job functions.
  • Ensure that proper parking, security, and cash control procedures are followed.
  • Maximizing profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
  • Identify all procurement and vendor service needs of the location.
  • Perform general accounting duties such as accounts payable, payroll, and petty cash.
  • Monitor facility maintenance for cleanliness standards.
  • Monitor and review all damage claims.
  • Implement all policies and procedures to ensure compliance with all OSHA laws.

Requirements

  • Demonstrates ability to lead, manage and motivate team members.
  • Prior experience developing budgets and P&L (Profit and Loss) review a plus.
  • Ability to react and problem-solve quickly.
  • Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

What We Offer

  • Fantastic opportunities for career growth.
  • A knowledgeable, high-achieving, experienced team.
  • Learning opportunities through our internal training program, SP+ You.
  • A diverse company that cares about inclusion, innovation, the environment, and more.
  • A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
  • 401(k) Match Program.
  • Health Insurance, Vision, and Dental.
  • Short-Term and Long-Term Life Insurance.


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