Intake Coordinator

2 weeks ago

Denver, United States Harris Law Firm PLLP Full time
Job DescriptionJob Description

What makes The Harris Law Firm voted The Best Law Firm and The Best Lawyers since 2019 by Best Lawyers® and Best Place to Work?

With a mission of providing superior legal representation and outstanding service for our clients while maintaining a high level of respect and appreciation for our team, and strategic and deliberate care for our community and beyond, The Harris Law Firm's culture truly is unrivaled. Our WeCare® initiative encourages our employees to take care of our clients, our community, and ourselves. Being active in Denver's business and charitable communities, we have a strong and historic ethic of pro bono service. Although our well-established and highly acclaimed family law boutique is one of the largest in our practice area in the region, we pride ourselves on being a collaborative, congenial environment. We focus on our clients' welfare and dignity, and we have a goal of settling our cases and protecting children. In our team-like atmosphere, you are sure to find a culture of collegiality, mutual support, and encouragement.

  • We offer a full package of benefits including a 401(k) match and health insurance and company covered STD, LTD, AD&D and parental leave.
  • Regular training and professional development opportunities.
  • Earn 80 hours of PTO in your first 12 months then jump to 120 hours of PTO in the following year.
  • The Harris Law Firm is an equal-opportunity employer.

Who are we?

  • We focus on family law
  • We work as a team
  • We focus on children
  • We assist families through challenging times
  • We communicate clearly and often
  • We control legal costs
  • We develop a culture of diversity.
  • We have a culture of giving back to the community.
  • For more information regarding our outstanding team and culture, visit: https://www.harrisfamilylaw.com

What does our Intake Coordinator do?

When our prospective clients call us for help, they're often going through an emotionally difficult period. Our Intake Coordinator provide our potential clients the ultimate telephone experience. It requires the right combination of telephone skills, empathy, and ability to investigate to the root of their legal issues.

  • Review and assigns new business intake
  • Screen telephone calls before scheduling an attorney-client consultation
  • Persistently monitor all potential new client inquiries (email, internet, phone and referrals)
  • Immediately contact every potential client and establish relationship with client
  • Follow up with pending inquiries
  • Update logs and reporting systems to reflect status of all potential new clients
  • Conduct potential new client interviews with genuine empathy and compassion
  • Schedule appointments for potential clients
  • Take accurate notes during the attorney-client initial consultation
  • Collaborate with our attorneys to complete the initial consultation process
  • Conveys confidence on the phone
  • Sets the tone and the pace of the client phone call
  • Shows empathy to clients and puts them at ease during their difficult time
  • Treats a call at 4:30 on Friday with the same care and compassion as one on Monday morning
  • Proficient in Microsoft Office and database entry
  • Strong multitasking skills
  • Inbound sales experience is a plus


What you bring to the team...

  • Bilingual - Spanish Speaking Preferred
  • 1+ years of experience in law firm
  • 1+ years of experience as an intake coordinator
  • 2 or more years of customer service or sales experience
  • Case Management software experience is a major plus
  • Resourceful and motivated to solve issues as they arise
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Basic understanding of administrative and clerical procedures and systems
  • Proficient in Microsoft Office Suite and ability to learn new programs

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an intake coordinator to successfully perform the essential functions of this job.

  • Prolonged periods sitting at a desk and working on a computer
  • Prolonged periods of talking and listening on the phone
  • Must be able to lift up to 15 pounds at times

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

While performing the duties of this job the employee is regularly exposed normal business office environment. The ability to share workspace, travel by car or train, dress in proper business attire, attend meetings and meet deadlines are all requirements of this position.


Must have the ability to come to our Denver or Englewood office.



Compensation details: 20-28 Hourly Wage



PI942d07ca947b-25405-36079629

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