Training Specialist

2 months ago


Providence, United States Swoon Full time
Job DescriptionJob Description

Swoon is currently looking for a training specialist for a major electric company.

  • Location: Providence, RI (Hybrid)
  • Duration: 3 Months (will extend)
  • Pay Rate: $24/h - $32/h

Responsibilities:

• Organizes, develops, plans, and executes all facets of the RIE Contact Center training curriculum including instructor led training modules, procedure manuals, job aids, eLearning assets, and assessments for technical and operational training.

• Facilitates instructor led and on-the-job training programs, demonstrations, meetings and workshops leveraging existing and new training resources, systems, and tools for the Contact Center and supporting functional teams.

• Collaborates with operational and product teams to identify and solve for gaps in training curriculum, remaining aligned on future training requirements and or changes to established programs

• Maintains and reports on program participation, assessment results, retraining requirements and suggested improvements to overall training program and strategy

• Engages with functional leaders and teams to implement training program requirements and drive continuous enhancements to training programs and practices.

Company Description• Come get Swoon’d
\t• Swoon handles the staffing need of over 80 Fortune 500 clients.
\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
\t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.Company Description• Come get Swoon’d\r
\t• Swoon handles the staffing need of over 80 Fortune 500 clients.\r
\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.\r
\t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.
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