Help Desk

4 days ago


New Castle, United States Robert Half Full time
Job DescriptionJob DescriptionProvide first level support to team members within Bruce and Merrilees.

- Respond to route support requests utilizing the company Help Desk ticketing system
- Working and tracking issues to a timely resolution
- Maintain ticketing system by recording/logging relevant information
- Maintain, troubleshoot, and administer company hardware, software, phones
- Perform remote troubleshooting through diagnostic techniques and pertinent questionsBasic Troubleshooting, Ticketing System, MCSE Certification, Fortinet Firewalls, Network+, ERP Solutions, SAP

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