Collections Specialist

1 month ago


Colorado Springs, United States Robert Half Full time
Job DescriptionJob DescriptionWe are inviting applicants for the role of a Collections Specialist based in Colorado Springs, Colorado. This role exists within the service industry and involves offering a contract to hire employment opportunity. The Collections Specialist will play a crucial role in managing customer accounts, processing applications, and resolving customer inquiries.

Responsibilities:

• Contact customers with overdue payments to arrange payment plans and secure payments.
• Conduct a considerable number of outbound calls daily to customers.
• Handle challenging situations with professionalism and maintain composure.
• Document all interactions and payment arrangements with precision.
• Utilize negotiation and persuasion skills to secure payments.
• Deliver excellent customer service while resolving outstanding balances.
• Collaborate with other departments to resolve customer issues or disputes.
• Adhere to company policies and regulations regarding debt collection practices.
• Update customer account information and notes regularly.
• Use skills such as Cash Collections, Collections, Answering Inbound Calls, Answering Inquiries, and Customer Service to perform duties efficiently.• Proven experience in cash collections and consumer collections
• Proficiency in answering inbound calls and making heavily outbound calls
• Experience in call center customer service
• Ability to handle customer inquiries professionally and effectively
• Strong data entry skills with attention to detail
• Excellent customer service skills, including the ability to handle difficult situations
• Knowledge and understanding of the collections industry
• Strong communication and interpersonal skills
• Ability to work independently and as a part of a team
• Proficiency in using collection software and other related computer applications
• Willingness to work in different shifts as per the organization's requirements
• High ethical standards and respect for confidentiality regarding clients' information.

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