Customer Service Representative
4 weeks ago
Responsibilities:
• Managing customer interactions through various channels including phone and email
• Processing customer inquiries, purchase orders, and quotation requests efficiently and promptly
• Actively promoting the company’s products and services and soliciting new orders
• Ensuring accurate and complete order entry using the company's systems
• Maintaining a comprehensive and organized record of all customer-related communication
• Coordinating with technical specialists to resolve technical issues when necessary
• Participating in the company's quality management system to ensure the highest standards of customer service
• Ensuring customer problems and concerns are resolved through appropriate actions
• Gathering and coordinating information required to enter complete and accurate production orders
• Adhering to the company's safety program requirements and performing other related duties as assigned.• Possess strong communication skills, both written and verbal
• Proficient in Microsoft Office Suites, including Microsoft Excel and Microsoft Word
• Experience in answering inbound and outbound calls
• Proven customer service experience, preferably in a call center environment
• Ability to perform data entry tasks with accuracy and efficiency
• Proficiency in using email for professional correspondence
• Experience in order entry processes and systems
• Ability to schedule appointments in an organized and timely manner
• Familiarity with Google Suite and its applications
• Basic math skills for handling customer transactions
• Experience in operating fax machines and multi-line phone systems
• Ability to handle email communications effectively and professionally.
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