Call Center Representative

4 days ago

Houston, United States Ultimate Staffing Services Full time
Job DescriptionJob Description

Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. Training class starts January 2025.

POSITION SUMMARY

Ideal candidates have an outgoing, positive, confident demeanor. Motivated, resourceful, solution-oriented, and have a resilient work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position after the in-office training period. Call center hours are M-F, 7am-7pm.

JOB RESPONSIBILITIES

  • Building relationships that foster trust and loyalty through excellent communication, consultative selling, problem solving, expectation setting, and reliable follow up
  • 2-3 years minimum call center experience with high volume inbound and outbound calls
  • Proven ability to talk, listen, think, and type at the same time while providing excellent customer service

KNOWLEDGE, SKILLS, AND ABILITIES

  • Direct experience in a sales and/or customer service-oriented work environment
  • Retail energy experience preferred but not required
  • Bilingual candidates preferred but not required
  • Experience with CRM systems
  • Strong phone and verbal communication skills along with active listening skills.
  • Ability to "read between the lines" and pick up on contextual clues
  • Ability to relate to people
  • Ability to multi-task, set priorities and manage time effectively.
  • High level of professionalism.
  • Naturally inquisitive with excellent problem-solving abilities.
  • Strong computer skills.
  • Attention to detail.
  • Ability to adapt to procedure and protocol changes

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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