Account Service Manager
3 weeks ago
Job Summary: Our client has been rewarded with a major contract and they need an Service Manager - Fire Alarm and Sprinkler
Duties/Responsibilities:
Ensure effective delivery of services to clients and satisfaction in all aspects of inspections and repairs.
Create and manage work tickets for emergency repair work as needed.
Collaborate with 3rd party vendors and handle off-hours service calls.
Oversee and coordinate the inspection schedule and service work.
Assist the project administrator and project scheduler in managing workloads.
Identify opportunities for service improvement and operational efficiency.
Serve as the main point of contact for field inspections and technical team members.
Ensure daily reports and service request orders (SROs) are accurately completed and submitted.
Track inspection reports and follow up on any deficiencies identified.
Work closely with the project administrator to communicate deficiencies to customers and plan out necessary repairs.
Participate in weekly and monthly meetings, providing updates on inspections and service work.
Help technicians maintain and enhance the United database of inspection information.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills to build relationship with client and team members.
Outstanding organizational skills and attention to detail.
Proven ability to manage time effectively and meet deadlines.
Strong analytical and problem-solving abilities.
Leadership and supervisory skills to guide a team effectively.
Ability to prioritize and delegate tasks appropriately.
Capacity to thrive in a high-paced and sometimes stressful environment.
Proficiency in relevant software and tools related to service management.
Education and Experience:
High school diploma or equivalent required.
A minimum of 3 years of related experience in Fire Alarm and Sprinkler systems is essential.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
In person office Monday to Friday
Address: 1 Mark Road, Kenilworth, NJ
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