Help Desk Analyst II

2 weeks ago


Phoenix, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst II to be part of our dynamic team in Phoenix, Arizona. The selected candidate will be involved in providing onsite Deskside support to Users and participating in day-to-day operations to ensure Service Level Agreements are met. This role offers a long-term contract employment opportunity.

Responsibilities:
• Deliver onsite Deskside support to Users and provide operational and technical support
• Participate in daily operations, ensuring Service Level Agreement/ Service Level Objectives are met
• Manage queues of L1 and escalate occurring issues to global IT Teams
• Handle and resolve software related requests and incidents
• Address incidents and requests associated with EUS equipment
• Support Users in connecting to the corporate network and assist in accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Undertake the installation, upgrade, and repair of EUS equipment (desktops, laptops, monitors, and associated peripherals)
• Manage inventory and liaise with Vendors for Break-fix issues
• Oversee cell phone issuance, collection, and liaise with carrier and vendor to address hardware related issues
• Implement and support solutions to ensure systems and processes align with the Global IT strategy
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
• Communicate technical information to L1 and Onsite EUS teams.• Proficiency in Android Development
• Knowledge and experience with Cisco Technologies
• Familiarity with Citrix Technologies
• Strong understanding of Database management
• Experience with EO/IR systems
• Proficiency in Active Directory
• Proficient in handling Apple Devices
• Understanding of Computer Hardware
• Experience in Configuration Management
• Demonstrated expertise in Deployments
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