Insurance Customer Service Agent
1 month ago
- Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
- Confirm client insurance coverage and provide evidence of insurance papers to policyholders
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
- Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
- Demonstrate accuracy in processing client policy modifications based on the data given
- Position requires a high school diploma or GED equivalent
- A general understanding of insurance policies and schedules is preferred
- Excellent active listening, interpersonal, and communication skills
- You must have previous customer service experience for this position
- Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
We are an independent insurance agency located in Lafayette. We are excited to bring on a new team member
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Insurance Customer Service Agent
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Life Insurance Sales Representative
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