Insurance Policy Advisor

1 week ago


Lafayette, Louisiana, United States Leauxcal Insurance Agency LLC Full time
Job Overview
We are seeking an experienced Insurance Customer Service Agent to join our team at Leauxcal Insurance Agency LLC in Lafayette. The ideal candidate will possess excellent communication and problem-solving skills, with a strong understanding of insurance policies and schedules.

Key Responsibilities:
  • Contact clients to address concerns or complaints, provide solutions, and monitor the situation until the issue is resolved.
  • Verify client insurance coverage and provide evidence of insurance papers to policyholders.
  • Track customer inquiries and follow up to ensure all questions are answered regarding their policies.
  • Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions.
  • Maintain accuracy when processing client policy modifications based on provided data.

Requirements:
  • A high school diploma or equivalent is required.
  • A general understanding of insurance policies and schedules is preferred.
  • Excellent active listening, interpersonal, and communication skills are essential.
  • Prior customer service experience is necessary for this position.
  • Familiarity with Microsoft Office applications, including Word, Excel, and PowerPoint, is a plus.

About Us
As an independent insurance agency, we pride ourselves on delivering exceptional customer service and personalized support. We are committed to helping our clients navigate the complexities of insurance and ensuring they have the right coverage for their needs.

Salary Estimate
The estimated salary range for this position is between $35,000 and $50,000 per year, depending on experience and qualifications.

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