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HR Customer Service

2 months ago

Altamonte Springs, United States Randstad Full time
Job DescriptionJob Description

Are you passionate about delivering exceptional service and helping others navigate their HR needs? We are looking for a dynamic HR Customer Service Representative to join our team. In this role, you will play a critical part in supporting employees by answering inquiries, resolving issues, and ensuring a smooth experience across various HR functions.

salary: $17.5 - $18 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

Key Responsibilities:

  • Respond to employee inquiries regarding benefits, payroll, timekeeping, and other HR-related matters.
  • Assist employees in resolving HR issues by providing accurate and timely information.
  • Maintain a high level of professionalism while handling sensitive and confidential information.
  • Document and track inquiries to ensure follow-up and resolution.
  • Collaborate with internal HR teams to escalate complex issues and provide solutions.
  • Support ongoing HR projects, including open enrollment and policy updates.

Qualifications:

  • Excellent problem-solving abilities with a customer-focused mindset.
  • Experience in HR or customer service is preferred but not required.
  • Ability to handle sensitive information with discretion and confidentiality.
  • Proficient in Microsoft Office Suite and experience with HRIS systems is a plus.
  • High school diploma or equivalent required; additional HR-related certifications are a plus.

Why Join Us?

  • Opportunity to grow within the HR field.
  • Collaborative and supportive team environment.

Skills
  • ADP-HR
  • Phones
  • Call Center Support
    Qualifications
  • Years of experience: 2 years
  • Experience level: Entry Level
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.