CSR - Bilingual Only

4 weeks ago

San Antonio, United States AppleOne Full time
Job DescriptionJob DescriptionJob Title: Bilingual Customer Service Representative (CSR)

Location: Remote

Position Type: 6-12 Month Temp-to-Hire Contract

Job Summary:
We are seeking a proficient, customer-focused Bilingual Customer Service Representative to join our team on a 6-12 month temp-to-hire basis. This position requires a high degree of professionalism, excellent communication in both English and a second language (Spanish preferred), and strong experience with remote work. Please note: time off is not permitted during the first 90 days of employment. Applicants should be prepared for skill assessments and bilingual proficiency testing, as well as hardware and internet speed verifications.

Requirements:

Experience: Minimum of 3 years in a high-volume call center and 2 years working from home.
Language: Bilingual fluency required, with a preference for English and Spanish.
Workspace: Dedicated, quiet workspace with a desk for remote work.
Technology: Personal computer meeting technical specifications, with reliable internet access.
Technical Skills: Proficient in Microsoft Office applications (Teams, Excel, Outlook, Word).
Testing Requirements: Skill and bilingual proficiency testing will be conducted, and candidates’ computer specifications and internet speed will be verified.
Availability: No time off permitted in the first 90 days.
Responsibilities:

Provide high-quality customer service in both English and a second language, managing high call volumes with efficient and empathetic resolution of issues.
Utilize Microsoft Office products and internal systems to accurately document interactions and manage follow-ups.
Collaborate with cross-functional teams to escalate and resolve complex cases when needed.
Benefits:

Competitive pay
Remote work arrangement with potential for contract-to-permanent transition
If you are a bilingual CSR professional with remote work experience, we encourage you to apply and become a valued part of our team

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#5546

Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r
\r
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r
\r
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.

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