Customer Service Representative

2 months ago


San Rafael, United States Transdev Full time
Description

Job Description

Position Title:Customer Service Representative (CSR) - Bilingual

Reports to:Call Center Manager

Status:Non-Exempt

Salary Range: $20.00 - $26.00 per hour

JOB SUMMARY: The bilingual CSR assists customers by providing information and trip planning assistance. Takes customer calls and schedules customer rides using a computerized scheduling system.

RESPONSIBILITIES:
  • Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.
  • Provide counseling, information, resources, and a high level of customer service.
  • Answer customer calls and inputs all customer rides using a computerized scheduling system.
  • Coordinate and assess eligibility for all programs.
  • Data entry onto spreadsheets and in databases.
  • Provides customer service with late vehicle service, verifying "no shows" and assisting riders with resolving service-related complaints.
  • Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.
  • Provide information and referral services, trip planning, and technical assistance so that passengers can select the most appropriate option to make their trips.
  • Other duties as required.
QUALIFICATIONS / REQUIREMENTS:
  • High school diploma or equivalent, such as GED, required.
  • Bilingual - English / Spanish required.
  • Understand the full suite of Marin Access programs.
  • Understand requirements of the ADA.
  • Excellent written and oral communication skills; communicate effectively and clearly over the telephone in keeping a professional and pleasant tone.
  • Utilize computer software, Microsoft Office, proficient computer skills.
  • Basic mathematical skills.
  • Must be able to pass a drug screen and background check.
  • Travel requirement (as a percent):


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