Customer Support and Continuous Improvement Administrator
5 days ago
We have a client who is growing in the East Lansing area. Apply to be a Customer Service Support and Continuous Improvement Administrator today. This is a 100% onsite role, hours are first shift, M-F. This is a contract to hire role.
This exciting and unique role combines customer service and logistical coordination under one roof. This role is ideal for candidates who have a knack for balancing urgent and important tasks and handling rapid three-day turnaround orders.
Key Responsibilities:
Customer order processing, setting shipping dates and ensuring on-schedule deliveries.
Assist the CIM (continuous improvement manager) in the data entry, audits and client orders
Support with upcoming audits and quality checks.
Ideal Candidate:
- Previous experience in a manufacturing customer support role 2+ year preferred
- Expert time manager with impeccable attention to detail.
- Proficient in Excel, with a strong knowledge of formulas, which are used extensively for quality metrics and records by our CIM manager.
- Astute understanding of logistics and shipping coordination.
- Experience with taking client orders with superior client communication
- Someone who is able to be a "catch all" for documentation - usually within Excel
- Proficient in managing a small product line
- Familiarity with Global shop and/or Accumatica (ERPs) is a plus
The Customer Service Representative + CIM Admin role is initially a contract position, with a possibility of converting into a full-time role in 3-5 months. During the contract period, you'll be integral in supporting the adaptation to the new ERP and provide essential backup during the audit period.
Join us in this exciting phase of growth and innovation. This role offers a pay range of $28-$32 per hour. Apply today
A detailed examination including an Excel assessment, Outlook assessment, and attention to detail assessment will be part of the interview process. Senior figures like the CIM manager and CEO might also join the interview panel. Note that our HR is remote and offsite.
Computer Programs, CRM, Epic Software, Assist Customers, Benefit Functions, Billing Functions, Excel Formulas, Time Management, Communication Skills
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