Hotel Front Office Manager

8 hours ago

Little Rock, United States Atrium Hospitality Full time
Job DescriptionJob Description

Hotel: 

Little Rock Embassy Suites 11301 Financial Centre ParkwayLittle Rock, AR 72211 Hotel Front Office Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

Job Description

Do you love hospitality and have a passion for delivering exceptional guest experiences? Embassy Suites Hotel is located within the business district of West Little Rock, providing easy access to many businesses, hospitals and outlet shopping; only nine miles west of beautiful downtown Little Rock and fifteen miles west of the airport. We are seeking a dynamic and dedicated Front Office Manager to lead our great front desk team and ensure every guest feels right at home.

Come join our team of leaders who are passionate about servicing guests all while taking care of the people who make it happen, our associates.  With Atrium Hospitality you can be a part of one of the largest hotel management companies in the United States.  We are passionate about our CORE values of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork and instill these into each of our associates on a daily basis.

Salary Range: $45k - $55K

Bonus Eligible

If you are ready to take the next step in your hospitality career and make a lasting impact, apply today

Primary Purpose: 

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Work Performed: 

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments: 

  • Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline 

  • Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;  

  • Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships; 

  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;  

  • Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives; 

  • Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards; 

  • Evaluate and recommend revenue driving initiatives and monitor revenue performance; 

  • Recommend and implement approved changes that could improve service and increase operational efficiency;  

  • Ability to serve as Manager on Duty; and 

  • Any and all other work as required to complete the primary purpose of the position. 

Qualifications:

Required Prior Experience:

Minimum 2 years of hospitality, front desk experience,

Minimum 2 years of prior supervisory experience

Preferred Prior Experience:

2 years of night audit experience

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor's Degree in related field

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Physical:

Able to lift 50lbs occasionally

Able to lift 10lbs regularly

Able to stand/or walk for duration of scheduled shift 

Other:

Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events

____________

When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate ‘Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

_______

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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