Front Desk Agent

4 days ago

Little Rock, United States MCR Hotels Full time

The Front Desk Agent at the Homewood Suites Downtown Little Rock is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

ESSENTIAL FUNCTIONS:

  1. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
  2. Maintain proper operation of the telephone switchboard.
  3. Answer guest inquiries about hotel service, facilities, and hours of operation.
  4. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  5. Respond to guest requests in a timely and professional manner.
  6. Maintain confidentiality and security of all guests and hotel information.
  7. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
  8. Be aware of all rates, packages, and special promotions.
  9. Be familiar with all in-house groups and high demand/restricted dates.
  10. Take all necessary information when taking room reservations and follow rate quoting scenario.
  11. Be knowledgeable of the front desk computer system.
  12. Log and deliver packages, mail, and messages.
  13. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
  14. Accurately complete the check-in and checkout process.
  15. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
  16. Restocks front desk area and supplies as required or assigned by immediate supervisor.
  17. Ability to follow a checklist.
  18. Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
  1. Must have a positive attitude and willingness to learn.
  2. Demonstrate the ability to multi-task.
  3. Demonstrate the ability to be detail oriented.
  4. Demonstrate the ability to problem solve to effectively deal with internal and external customers.
  5. Must have basic English verbal and written communication skills.
  6. Must work well in stressful, high-pressure situations.
  7. Basic math skills.
  8. Must have the ability to obtain alcohol awareness certification as required by the State.
  9. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  10. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
  11. Must be able to convey information and ideas clearly.
  12. Must have a desire to serve all guests.
  13. Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS:
  1. Experience in a hotel or a related field.
  2. Brand knowledge and experience.


Our Company
  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you?
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

  • Front Desk Agent

    2 months ago

    Little Rock, United States Schulte Companies Full time

    Schulte Companies - 201 W Capitol Ave [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist with...

  • Front Desk Agent

    2 months ago

    Slippery Rock, United States CUSA Full time

    Now Hiring: Hotel Front Desk Agent CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Fairfield Inn and Suites Slippery Rock PA. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our team members as our best...

  • Front Desk Ambassador

    3 weeks ago

    Little Rock, Arkansas, United States Courtyard Little Rock West Full time

    Job Summary: Courtyard Little Rock West is seeking a highly skilled Front Desk Agent to join our team. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a strong ability to multitask.Responsibilities:Guest Service: Greet and register guests in a friendly and efficient manner, ensuring a positive first impression of the...

  • Front Desk Agent

    6 months ago

    Little Rock, United States Courtyard Little Rock West Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    3 weeks ago

    Round Rock, Texas, United States Kalahari Resorts and Conventions Full time

    We are seeking a Front Desk Agent to join our team at the 99-room La Quinta Inn & Suites in Round Rock.Responsibilities:• Assist guests during their check-in, stay, and check-out while providing a beyond-expectation experience.Requirements:• 1-2 years' front desk/guest service experience required.• Hospitality Management degree/certificate preferred...

  • Front Desk Agent

    6 months ago

    Rock Hill, United States Hilton Garden Inn Rock Hill Full time

    Raines Co. - Hilton Garden Inn Rock Hill, SC * If you do not have consistent work history (a different position every month) please do not apply, we review this information. We do reference checks. * If you have challenges with transportation or challenges that will prevent you from being on time and able to meet the schedule requirements, please don't...

  • Front Desk Supervisor

    3 months ago

    Little Rock, United States Courtyard Little Rock West Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Clerk

    5 months ago

    Little Rock, United States Concord Hospitality Full time

    Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...

  • Front Desk Receptionist

    3 weeks ago

    Little Rock, United States CPP Full time

    CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care. We are seeking a Front Desk Receptionist to join our team at Shewmake...

  • Front Desk Receptionist

    4 weeks ago

    Little Rock, United States Apex Staffing Full time

    Busy law firm seeking a professional Front Desk Receptionist to be the first point of contact with the public. Perfect for an entry level candidate with a "can do" attitude and a willingness to take direction and learn new skills. Job Duties: Answer a multi-line phone Greet guests and direct them to the appropriate personnel Make copies, file and scan...

  • Front Desk Agent

    1 month ago

    Round Rock, United States Kalahari Resorts and Conventions Full time

    DescriptionKalahari Resorts Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail...

  • Front Desk Clerk, Capital Hotel, Little Rock, AR

    4 months ago

    Little Rock, United States Concord Hospitality Full time

    Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Clerk

    6 months ago

    Round Rock, United States Moody Full time

    US: The Element Austin Round Rock, managed by Moody National Management LP, are currently looking for Front Desk Clerks to join our team. We are hiring for our welcoming team! The front desk clerk is the first impression of our hotel when our guests arrive.Availability on weekends and holidays is essential in the 24/7/365 hotel world! YOU: You build genuine...

  • Front Desk

    4 weeks ago

    Little Falls, United States ProSmile Full time

    Job Title: Front Desk Department: Operations Reports to: Office Manager FLSA Status: Non-Exempt Company Overview ProSmile is the fastest growing dental organization on the East Coast and has the largest network of affiliated multi-specialty dental practices in New Jersey, with an expanding footprint in District of Columbia, Pennsylvania, and Maryland. Our...

  • AM/PM Front Desk Supervisor

    5 days ago

    Round Rock, United States Aimbridge Hospitality Full time

    Looking for a flex AM/ PM Front Desk Supervisor. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and through Front Desk, Supervisor, Hospitality, Hotel, Associate, Operations

  • Front Desk Coordinator

    1 month ago

    Castle Rock, Colorado, United States Copperfalls Full time

    Copperfalls Spa and Salon: A High-End ExperienceWe are seeking a highly skilled and energetic Guest Relations receptionist to join our team. As a key member of our front desk team, you will be responsible for answering incoming calls, booking service appointments, and providing exceptional guest service.Key Responsibilities:Manage incoming calls and respond...

  • Front Desk

    3 months ago

    Little Falls, United States ProSmile Full time

    Job Title:  Front Desk Department/Location:  Operations/Little Falls Family Dental, PA. Reports to:  Office Manager  FLSA Status:  Non-Exempt  Company Overview Little Falls Family Dental, PA. is an affiliate of ProSmile, the fastest growing dental organization on the East Coast and has the largest network of affiliated multi-specialty dental...

  • Hotel Front Desk Night Auditor

    4 months ago

    Round Rock, United States Quality Inn & Suites Full time

    Description Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll...

  • Front Desk Associate

    1 month ago

    Castle Rock, Colorado, United States Bonaventure Senior Living Full time

    Job Summary: We are seeking a highly organized and detail-oriented Receptionist to join our team at Bonaventure of Castle Rock. As a Receptionist, you will be the first point of contact for our residents, families, and visitors, providing exceptional customer service and administrative support.Key Responsibilities:Answer and direct phone calls, respond to...

  • Orthopedic Surgical Hospital

    6 months ago

    Little Rock, United States University of Arkansas for Medical Sciences Full time

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for...