Desktop Support Analyst

1 month ago


Smyrna, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a contract to permanent employment opportunity for a Desktop Support Analyst in SMYRNA, Georgia, United States. The role involves providing technical support in a fast-paced environment within the IT industry. The Desktop Support Analyst will be responsible for setting up and configuring various devices, assisting users with software applications, and maintaining network drives.

Responsibilities:
• Set up and configure desktop computers, laptops, and mobile devices such as phones and tablets.
• Provide assistance to users with issues related to software applications like Outlook, ensuring timely resolution.
• Configure and maintain network drives, ensuring users have the appropriate access.
• Respond to support requests related to hardware, software, and network connectivity in a timely manner.
• Troubleshoot and resolve issues with shattered devices and coordinate replacements as needed.
• Communicate effectively with users to understand their issues and provide appropriate solutions.
• Document support interactions and resolutions in the ticketing system for tracking and reporting purposes.
• Collaborate with other IT team members to escalate complex issues as necessary.
• Stay updated on the latest technology trends and tools to improve support processes.
• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management.• Proficiency in Android Development is a must.
• Knowledge of Cisco Technologies is required.
• Familiarity with Citrix Technologies is crucial.
• Proficient in handling Computer Hardware.
• Experience with Dell Technologies is needed.
• Understanding of Active Directory is necessary.
• Ability to manage and troubleshoot Apple Devices.
• Experience with Backup Technologies is preferred.
• Configuration Management skills are required.

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