Help Desk Administrator

1 month ago


Eugene, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Help Desk Administrator to join our team, based in EUGENE, Oregon. This role offers a contract to permanent employment opportunity and involves providing support to our tech team, assisting with troubleshooting, and handling customer inquiries. As a Help Desk Administrator, you'll be an essential part of our operations, ensuring that our clients receive timely and effective technical support.

Responsibilities:
• Answer incoming calls and provide Tier 1, 2, and 3 technical support
• Assist two existing employees in handling and assessing technical issues
• Troubleshoot issues for drivers, escalating to Tier 2 when necessary
• Respond to inquiries such as setup procedures, fixes, and installations
• Handle potential mechanical troubleshooting tasks
• Place replacement orders and handle RMA's (Return Merchandise Authorization)
• Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word to organize files and schedule appointments
• Perform administrative tasks such as data entry and scanning as necessary
• Handle shipping functions as required.• Proficiency in administrative assistance tasks and responsibilities
• Proven experience in delivering excellent customer service
• Demonstrated ability to perform data entry tasks accurately and efficiently
• Advanced knowledge of Microsoft Office Suite, including Excel, Outlook, and Word
• Skills in organizing files and maintaining an efficient filing system
• Experience in operating scanning equipment and software
• Ability to schedule appointments and manage calendars effectively
• Knowledge of shipping functions and procedures
• Strong communication and interpersonal skills
• Ability to multitask and prioritize workload
• Problem-solving skills and the ability to work under pressure
• High attention to detail and accuracy
• A proactive approach to work and the ability to take initiative
• Willingness to continuously learn and adapt to new technologies and procedures.

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