Customer Service Representative

2 weeks ago


Falls Church, United States Robert Half Full time
Job DescriptionJob Description

We are seeking a skilled Customer Service Representative to join our team in the hospitality industry located in Falls Church, Virginia. This role offers a contract to permanent employment opportunity where you will play a crucial role in managing customer interactions, maintaining detailed records, and learning our internal software system.


Responsibilities


• Manage incoming customer queries through phone calls and emails, providing prompt and efficient service

• Ensure accurate data entry and order processing to maintain high-quality customer service

• Use Microsoft Excel and Word to keep track of customer interactions and to generate reports

• Schedule appointments for customers as per their requirements

• Learn and adapt to our internal software system to streamline the customer service process

• Monitor customer accounts regularly for any discrepancies or issues

• Uphold a detail oriented and courteous demeanor while communicating with customers

• Participate in the call center customer service, ensuring all calls are answered and handled appropriately

• Maintain a business casual attire while working onsite.

• Minimum of one year experience in a customer service role

• Proficient in answering inbound calls and providing excellent customer service

• Prior experience in a call center environment is highly desirable

• Ability to accurately perform data entry tasks

• Skilled in email correspondence, with a focus on detail oriented and timely responses

• Proficient in Microsoft Excel and Microsoft Word

• Experience in order entry processes

• Ability to effectively schedule appointments, demonstrating strong organizational skills




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