Customer Service Representative
2 weeks ago
We are seeking a skilled Customer Service Representative to join our team in the hospitality industry located in Falls Church, Virginia. This role offers a contract to permanent employment opportunity where you will play a crucial role in managing customer interactions, maintaining detailed records, and learning our internal software system.
Responsibilities
• Manage incoming customer queries through phone calls and emails, providing prompt and efficient service
• Ensure accurate data entry and order processing to maintain high-quality customer service
• Use Microsoft Excel and Word to keep track of customer interactions and to generate reports
• Schedule appointments for customers as per their requirements
• Learn and adapt to our internal software system to streamline the customer service process
• Monitor customer accounts regularly for any discrepancies or issues
• Uphold a detail oriented and courteous demeanor while communicating with customers
• Participate in the call center customer service, ensuring all calls are answered and handled appropriately
• Maintain a business casual attire while working onsite.
• Minimum of one year experience in a customer service role
• Proficient in answering inbound calls and providing excellent customer service
• Prior experience in a call center environment is highly desirable
• Ability to accurately perform data entry tasks
• Skilled in email correspondence, with a focus on detail oriented and timely responses
• Proficient in Microsoft Excel and Microsoft Word
• Experience in order entry processes
• Ability to effectively schedule appointments, demonstrating strong organizational skills
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