Sales Assistant

1 month ago


North Bergen, United States Robert Half Full time
Job DescriptionJob Description

We are offering an opportunity for a Sales Assistant to join our team in North Bergen, New Jersey. The role is predominantly focused on import operations, specifically air import, with a strong emphasis on customer service and support. As a Sales Assistant, you will be responsible for interfacing directly with customers, handling high volume air shipments, and preparing daily reports. You will also have the opportunity to grow into a sales support role for large volume air accounts.


Responsibilities:

• Import and Export experience is a must

• Handle high volume/frequency of air shipments from various S.E Asia, Asia, ISC region origins into the United States.

• Directly interface with customers for rush updates, shipment statuses via daily status reports and spot requests.

• Develop proficiency in Excel as it is required for the high demand/high volume daily reports.

• Gain experience in handling ocean import operations.

• Familiarize yourself with operating systems like Cargo wise / Des Cartes (IES).

• Oversee and manage customer credit applications to ensure they are processed accurately and efficiently.

• Maintain accurate customer credit records.

• Resolve customer inquiries promptly and professionally.

• Monitor customer accounts and take appropriate action when necessary.

• Train and acclimate to a "sales" support role for large volume AIR accounts.


The role requires experience in supporting ocean or air international import operations, with a preference for heavier exposure on the ocean side. Familiarity with the freight forwarding industry and a minimum of 3-5 years of experience in similar roles would be beneficial.

• Proficiency with ADP - Financial Services
• Experience with ADP Workforce Now
• Knowledge of Ceridian software
• Proficiency in CRM systems
• Familiarity with Dayforce software
• Experience in 401k - RRSP Administration
• Auditing skills
• Understanding of Benefit Functions
• Experience in Claim Administration
• Knowledge of Cobra Administration
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