Member Experience Associate

1 week ago

Oakland, United States AAA NCNU Full time
Job DescriptionJob Description

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits – Medical, Dental, Vision, wellness program and more
  • Paid Holidays
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

Additional Details: Competitive hourly base + commissions

.

Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.

This is a full-time, onsite, 5 day a week position at AAA Oakland Rockridge. This Team Member will work two (2) Saturdays out of the month. A bilingual Chinese (Mandarin or Cantonese) professional is a plus

Essential Functions

  • Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:

    • Member Experience

    • Member Services

    • Concierge

    • DMV

    • Auto Travel

    • Unlicensed Insurance Services

    • Smart Home Security

    • Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.

  • Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.



Knowledge/Skills/Abilities

  • Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.

  • Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence

  • Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.

  • Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.



Education & Experience / Licenses & Certification

  • Minimum Qualifications

    • High School Diploma/GED

    • 1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments

    • Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement

    • Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

    • Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First

  • Preferred Qualifications

    • Experience working with sales and service standards and goals or thresholds

    • Bilingual Chinese (Cantonese or Mandarin) skills are a plus



Work Environment/Physical Requirements

  • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.

  • May travel by car, plane or other form of transportation to attend business meetings or conferences.

  • May be required to work in one or more locations in a defined service area.

  • Must be flexible with work shifts. Must be able to work Saturdays.

#MEL

#MEA

#LI-ML1

-

Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.

  • Sales and Customer Experience Associate

    2 weeks ago

    Oakland, California, United States Sherwin-Williams Full time

    Sales and Customer Experience AssociateWe are seeking a skilled Sales and Customer Experience Associate to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service and creating a positive shopping experience for our customers.About the RoleWe are looking for a highly motivated...

  • Sales and Customer Experience Associate

    4 days ago

    Oakland, California, United States Polar Marketing Full time

    Polar Marketing is seeking a talented Sales and Customer Experience Associate to join our team. As a key member of our customer service and sales team, you will be responsible for delivering exceptional customer experiences and driving sales revenue.We are committed to providing a supportive environment where you can grow and develop your skills. If you have...

  • Retail Seasonal Team Member

    2 days ago

    Oakland, California, United States World Market Inc Full time

    Join Our Team: As a Seasonal Sales Associate at World Market Inc., you will play a critical role in delivering an exceptional customer experience. With a focus on customer satisfaction and teamwork, this opportunity offers a chance to grow your retail career and develop valuable skills.About the Role: We are seeking a highly motivated and enthusiastic...

  • Domino's Team Member: Delivering Excellent Customer Experience

    4 weeks ago

    Oakland, California, United States Domino's Pizza LLC Full time

    About the RoleWe're seeking a talented individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-line staff, you'll be responsible for delivering exceptional customer service and contributing to the overall success of our restaurant.Key Responsibilities:Greet customers in a friendly and welcoming...

  • Customer Experience Associate

    1 week ago

    Oakland, California, United States Greens & Grains Full time

    We are currently seeking a highly motivated Organic Food Service Representative to join our team at Greens & Grains in Alameda. This is a full-time position with shifts typically from 11am-7pm and offers competitive wages of $16.50 per hour plus tips.The ideal candidate will possess excellent communication skills, be able to work independently, and maintain...

  • Customer Experience Specialist

    4 weeks ago

    Oakland, California, United States T-Mobile Full time

    At T-Mobile, we invest in our employees. Our Total Rewards Package ensures that team members get the same big love we give our customers. All employees receive a competitive base salary and compensation package - this is Total Rewards. They enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Sales Floor Team Member

    2 days ago

    Oakland, California, United States Cost Plus World Market Full time

    **Join Our Team at Cost Plus World Market!We are a unique and diverse store that offers an array of products from around the world. Our team members are passionate about delivering exceptional customer service and creating a welcoming atmosphere for our customers.**Job Details:We are seeking a sales floor team member to join our team. As a sales associate,...

  • Retail Associate>

    7 months ago

    Oakland, United States DDS DISCOUNTS Full time

    dd's Discounts - 7200 Bancroft Ave [Store Associate / Team Member] As a Retail Associate at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all Customers and...

  • Retail SalesTeam Member

    3 months ago

    Oakland, United States NGM Marketing Full time

    Next Generation Marketing is looking for a self-driven individual to join our management training team to continue facilitating the success we've seen within our teams and the consulting services we provide. For our organization to continue witnessing the advancement of our clients, we need the ideal candidate to be developed into a Retail Team Lead role. As...

  • Sales Associate

    3 months ago

    Oakland, United States 7-Eleven Full time

    7-eleven - 17100 W Colonial Dr [Sales Associate / Team Member] As a Sales Associate at 7-Eleven, you'll: Provide prompt, efficient and courteous customer service; Drive sales through effective communication with customers; Maintain a clean, customer friendly environment in your franchisee's store; Ring sales and maintain cash control; Perform all regular...

  • Sales Associate

    3 months ago

    Oakland, United States Walmart Full time

    Walmart - 105 Chickasaw Ridge Dr - [Retail Sales / Store Associate / Team Member / from $14 to $26-hr] - As a Sales Associate at Walmart, you'll: Walk up to 5 miles each day while fulfilling online customer orders; Review customer orders, locate and select merchandise on the salesfloor; Ensure customer orders are filled accurately; Smile, greet, and thank...

  • Facilities Associate

    2 weeks ago

    Oakland, California, United States ABM Industries Full time

    **Company Overview**ABM Industries is one of the world's largest providers of facility services and solutions. Our mission is to improve the spaces and places that matter most by delivering exceptional services and performance solutions.**The Role**We are seeking a skilled Facilities Associate to join our team at ABM Industries. As a key member of our...

  • Logistics Associate

    2 weeks ago

    Oakland, California, United States Goodwill of San Francisco Bay Full time

    Job Description: Logistics AssociateWe are looking for a highly skilled Logistics Associate to join our team at Goodwill of San Francisco Bay. As a key member of our logistics department, you will be responsible for the safe and efficient movement of goods and materials across various locations.The ideal candidate will have a strong background in commercial...

  • Tax Expert Professional with 5+ Years of Public Accounting Experience

    2 weeks ago

    Oakland, California, United States Krutilla & Associates Inc Full time

    Job OverviewKrutilla & Associates Inc, a fast-growing CPA firm in Walnut Creek, is seeking an experienced Tax Manager/Sr Manager to deliver top-notch tax services to clients.About the RoleThis challenging position involves working on various projects, collaborating with clients, and mentoring team members. Key responsibilities include:Providing comprehensive...

  • Customer Experience Representative

    2 weeks ago

    Oakland, California, United States 24 Hour Fitness Full time

    **We're Looking for Someone Like You!**We're excited to welcome a Customer Experience Representative to our team at 24 Hour Fitness. As a key member of our team, you'll be responsible for delivering an exceptional experience to our members and guests.Your Key Responsibilities Will Include:Developing strong relationships with members, understanding their...

  • Warehouse Associate

    2 days ago

    Oakland, Maryland, United States Walmart Full time

    **About the Role**We are seeking a highly motivated and detail-oriented Warehouse Associate to join our team at Walmart. As a key member of our inventory management team, you will play a critical role in ensuring that products are received, stored, and shipped efficiently.

  • Corporate Tax Associate

    7 days ago

    Oakland, California, United States Krutilla & Associates Inc Full time

    About the Role: We are seeking a Corporate Tax Associate to join our team at Krutilla & Associates Inc. As a Corporate Tax Associate, you will be responsible for preparing corporate tax returns, performing accounting calculations, and collaborating with team members.**Responsibilities:**Prepare corporate tax returnsPerform accounting calculations needed to...

  • Maintenance Associate

    1 month ago

    Oakland, United States Watermark Retirement Communities Full time

    Watermark Retirement Communities - JobID: YTQ84Hho-k2V8iAx6GSCsg [Maintenance Technician] As a Maintenance Associate at Watermark Retirement Communities, you'll: Maintain the cleanliness and organization of common areas; Perform routine maintenance tasks such as painting, plumbing, and electrical repairs; Assist with landscaping and groundskeeping duties;...

  • Store Associate

    3 months ago

    Oakland, United States CVS Health Full time

    CVS Health - 220 NORTH 3RD ST. [Retail Sales / Team Member] As a Store Associate at CVS, you'll: Provide customer service by anticipating customer needs; Actively identify and resolve potential service issues; Perform cashier duties like handling cash, checks and credit card transactions; Maintain the sales floor by restocking shelves and checking in...

  • Associate or Senior Associate

    1 week ago

    Oakland, United States Economic & Planning Systems Full time

    About EPS Economic & Planning Systems, Inc. (EPS) is an innovative land use consulting firm distinct in our ability to analyze and creatively resolve complex challenges related to land use policy, urban planning, real estate investment, and public financing. Since 1983 we have served a wide variety of private and public sector clients throughout the United...