Auto Finance Representative

2 weeks ago

Irving, United States TEKsystems Full time
Job DescriptionJob Description

Additional Skills & Qualifications:

- Problem solving skills, attention to detail

- Must have excellent Communication Skills

- Experience with customer service and problem resolution

- Must have Bachelor's degree

Customer Accounts Representative

• Monday – Friday

• 8 AM – 5 PM with two late nights a week (11 AM – 8 PM late nights are never on Friday) with every other Saturdays (twice a month - 8 AM – 12 PM)

• This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). Also, collecting credit card info, or if customers don’t have auto-pay turned on, or if they forgot their password to log in etc. Any “heavy” collections activity goes to another department.

Customer Care Representative

• Monday – Friday

o 8 AM – 5 PM with one Saturday a month (8 AM – 12 PM)

• Answering incoming calls throughout the day from Honda/Acura customers who need assistance with their account, payment, information, title request, payment options, logging into website etc.

Customer Accounts Representative

• Monday – Friday

o 8 AM – 5 PM with two late nights a week (11 AM – 8 PM late nights are never on Friday) with every other Saturdays (8 AM – 12 PM)

• One week of the month will be all 7-4, with Saturday 7-12 for that week.

• This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). This is more of a customer service role, because often times you’re talking to people who need help adding a credit card, changing their expired payment method, don’t have auto-pay turned on, forgot their password to log in and pay, etc. Any “heavy” collections activity goes to another department.

Credit Department

The Credit Department is the starting point for all accounts which are financed through American Honda Finance Corporation.

Summary: Candidates will work within the crediting department and will not take any calls, however they will have some outbound calls (10-15 a day) with dealers to verify or collect further information. They will look over all contracts for leasing/purchasing to verify all information is accurate and included if necessary. Once they clear the contract it will move to corporate for further processing/activation. They will have 2 monitors to process loans and enter in all data accurately.

· Verifies contracts and all necessary forms from the dealer are received and correct

· Enters the customer information into AHFC system and assigns an account number

· Files the contract and supporting documents in the appropriate location for future reference

• Must be flexible, schedule may change with business needs.

• Mandatory overtime as needed-currently two Saturdays per month 8:00am to 12:00pm.

Other Information:

- 6-month contract to hire

- Onsite in Irving

- Looking for career minded individuals

- Will be cross-trained and moved between departments every few months or so

-  Medical, dental & vision 

-  Critical Illness, Accident, and Hospital 

-  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

-  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

-Short and long-term disability 

-  Health Spending Account (HSA) 

-  Transportation benefits 

-  Employee Assistance Program 

-  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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