IT Product Manager II
3 weeks ago
We are offering a long-term employment opportunity for an IT Product Manager II in Minneapolis, MN. You will be part of a fast-paced team, focusing on enhancing customer experiences and driving growth within our subscription services. This role involves defining customer experience workflows, collaborating with cross-functional teams, and utilizing data to drive improvements.
Responsibilities:
• Design and implement customer experience workflows for subscription services, ensuring a smooth customer journey from sign-up to renewal.
• Analyze customer feedback and conduct user research to identify opportunities for improvement.
• Collaborate with UX/UI designers, engineers, marketing, and customer support teams to implement and refine workflows.
• Develop and manage a product roadmap that aligns with business objectives and customer needs.
• Establish key performance indicators to measure the success of customer experience initiatives and use these metrics to drive continuous improvement.
• Develop strategies to improve customer retention, including personalized engagement tactics, loyalty programs, and proactive customer support.
• Design initiatives to boost customer engagement, such as targeted communications and in-app experiences.
• Stay updated on industry trends and competitor offerings to foster innovation and best practices within the team.
• Handle project management tasks such as planning processes, reviewing quality, and tracking progress.
• Oversee customer service management, ensuring high levels of customer satisfaction.
• Work on contract management and billing processes to support subscription services.
• Demonstrated proficiency in Customer Service• Strong Communication skills, both written and verbal
• Proven experience in Management
• Knowledge and understanding of Marketing principles
• Experience in Research and Planning Processes
• Commitment to Quality and Review procedures
• Proven ability in Design and Project Management
• Familiarity with Contracts and their execution
• Ability to Implement Strategies effectively
• Experience with Hiring Processes
• Knowledge of Billing procedures
• Track record of driving Progress
• Experience with Implementation of IT products
• Background in Engineering
• Proficiency in Metric Reporting
• Experience in Optimization techniques
• Proven track record in enhancing Customer Satisfaction
• Ability to work with Stakeholders at all levels
• Ability to Execute tasks efficiently
• Experience in Collaboration in a team environment
• Adherence to Best Practices in the IT industry.
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Minneapolis, Minnesota, United States Product Connections Full timeProduct Demonstrator LeadProduct Connections is seeking a dynamic leader to oversee a team of product samplers inside a Sam's Club location. As a Product Demonstrator Lead, you will be responsible for building and leading a high-performing team, recruiting and training new hires, and ensuring seamless execution of in-store product demonstrations.Key...
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Minneapolis, Minnesota, United States Product Connections Full timeProduct Demonstrator LeadProduct Connections is seeking a dynamic leader to oversee a team of product samplers inside a Sam's Club location. As a Product Demonstrator Lead, you will be responsible for building and leading a high-performing team, recruiting and training new hires, and ensuring seamless execution of in-store product demonstrations.Key...
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1 month ago
Minneapolis, Minnesota, United States Product Connections Full timeProduct Demonstrator LeadProduct Connections is seeking a dynamic leader to oversee a team of product samplers inside a Sam's Club location. As a Product Demonstrator Lead, you will be responsible for building and leading a high-performing team, recruiting and training new hires, and ensuring seamless execution of in-store product demos and customer...
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Product Demonstrator Lead
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Minneapolis, Minnesota, United States Product Connections Full timeProduct Demonstrator LeadProduct Connections is seeking a dynamic leader to oversee the success of our in-store product demonstrations at Sam's Club locations across the US and Puerto Rico.Key Responsibilities:Recruit, train, and manage a team of up to 25 part-time product demonstrators and juicersDevelop and implement effective customer engagement...
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Product Demonstrator Lead
1 month ago
Minneapolis, Minnesota, United States Product Connections Full timeProduct Demonstrator LeadProduct Connections is seeking a dynamic leader to oversee the success of our in-store product demonstrations at Sam's Club locations across the US and Puerto Rico.Key Responsibilities:Recruit, train, and manage a team of up to 25 part-time product demonstrators and juicersDevelop and implement effective customer engagement...
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Product Demonstrator Lead
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Minneapolis, Minnesota, United States Product Connections Full timeOverviewProduct Connections is an Experiential Engagement Agency that specializes in developing and implementing In-Store product demos and Customer Engagement Experiences inside Sam's Club throughout the US and Puerto Rico.Key ResponsibilitiesThe Retail Lead will be responsible for building and leading a dynamic team of up to 25 part-time Product...
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Product Demonstrator Lead
1 month ago
Minneapolis, Minnesota, United States Product Connections Full timeOverviewProduct Connections is an Experiential Engagement Agency that specializes in developing and implementing In-Store product demos and Customer Engagement Experiences inside Sam's Club throughout the US and Puerto Rico.We are seeking a dynamic leader to support a team of product samplers inside of a Sam's Club. This part-time Lead position is an...
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Product Demonstrator Lead
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Minneapolis, Minnesota, United States Product Connections Full timeOverviewProduct Connections is an Experiential Engagement Agency that specializes in developing and implementing In-Store product demos and Customer Engagement Experiences inside Sam's Club throughout the US and Puerto Rico.We are seeking a People Leader to support leading a team of product samplers inside of a Sam's Club. This PT Lead position is a great...
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Product Demonstrator Lead
1 month ago
Minneapolis, Minnesota, United States Product Connections Full timeOverviewProduct Connections is an Experiential Engagement Agency that specializes in developing and implementing In-Store product demos and Customer Engagement Experiences inside Sam's Club throughout the US and Puerto Rico.We are seeking a People Leader to support leading a team of product samplers inside of a Sam's Club. This PT Lead position is a great...
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