Customer Service Representative
1 month ago
Responsibilities:
• Engage with customers with a focus on those on the housing waitlist or who are applying for it
• Collect, scan, and file physical documents efficiently
• Update the company database ensuring all customer information is current and accurate
• Perform clerical administrative duties to support the smooth operation of the business
• Handle inbound calls from customers, providing excellent service and resolving any issues
• Employ data entry and order entry skills to manage customer applications
• Monitor customer accounts and undertake necessary actions in response to account activity
• Resolve customer inquiries in a timely manner, maintaining a high level of customer satisfaction.• Proficiency in handling and responding to inbound customer calls.
• Proven track record in delivering outstanding customer service.
• Demonstrated ability to perform data entry tasks accurately and efficiently.
• Experience with order entry and processing.
• Strong verbal and written communication skills.
• Ability to work well in a team-oriented environment.
• Proficiency in using computer systems and software.
• Ability to manage multiple tasks and prioritize effectively.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Willingness to work in different shifts, including weekends and holidays.
• High school diploma or equivalent educational qualification.
• Previous experience in a customer service role would be an advantage.
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