Customer Service

2 weeks ago


Dallas, United States TEKsystems Full time
Job DescriptionJob Description

Description:

Candidate will be assisting the bank's national contact center within the mortgage line of business. Candidates will be the front line contact with potential customers of bank home mortgage. This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage needs. This is a short conversation (5-6 min). Much of the conversation is scripted to determine if they are interested in considering working with the bank. At that point, the call center agent will pass this customer to a home mortgage consultant.

This is a high volume contact center. Agents could be making 100-150 calls per day. They will work out of a que and continue to pull the next available lead to call out on.

Candidates could be hired for inbound, inbound/outbound, outbound. There are a variety of group needs.

Typical script: Welcome to the bank, you're on a recorded line, how may I assist you? One of the benefits of banking with bank is that we can get specialized services, can I ask you some questions to help direct you to the right team? Are you former bank employee, served in the military, buying a million plus home? - doing that 100 times a day. This script is the same for both inbound/outbound.

Selling points:

Will be trained to be safe certified. Upskilling multiple levels to senior team member. After a year you can look internally at all the job postings, and look to move there. Sales/servicing opportunities you can be an HMC or move into fraud. SME/TL or management is also an opportunity. Big on developing people in this group

Skills:

retail sales, high volume call center, insides sales, Sales, cash register, point of sale, greet, serving, inventory, host, product recommendation, telemarketing, cold calling, telemarketing call center, telemarket

Top Skills Details:

retail sales,high volume call center,insides sales

Additional Skills & Qualifications:

6+ months of customer service experience (call center/retail/food service) - must be comfortable speaking with customers over the phone and have a positive outlook on the conversation since they are the first point of contact with the customer

Prior call center/sales experience is highly preferred - candidates with this experience will be a quick hire

Bilingual Spanish Preferred

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



  • Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations across the country. We are committed to delivering exceptional customer service and providing a safe and reliable experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service...


  • Dallas, Texas, United States Pilot Freight Service Full time

    {"Job Title": "Customer Service 1", "Job Summary": "The Customer Service Agent 1 is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.", "Responsibilities": ["Frequent and accurate communication to customer, cartage agents, and other station and...


  • Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations across the country. Our team of certified technicians repair over 1,000 garage doors every day, and we also sell and install a wide selection of garage doors and garage door openers.Job SummaryWe are seeking a highly skilled and...


  • Dallas, Texas, United States Wilbert Funeral Service Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Wilbert Funeral Services Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues...


  • Dallas, United States Precision Door Service Full time

    Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...


  • Dallas, United States Precision Door Service Full time

    Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...


  • Dallas, Texas, United States Pilot Freight Service Full time

    Job Title: Customer Service 1Job Summary:Pilot Freight Services is seeking a Full Time Customer Service 1 for our Dallas-Ft. Worth Airport, TX location.Key Responsibilities:Frequent and accurate communication to customer, cartage agents, and other station and company personnel.Provide rate quotes on shipments.Track & trace shipments progress and resolve any...

  • Customer Service 1

    5 months ago


    Dallas, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO004139 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a Full Time **Customer Service 1** for our **Dallas-Ft. Worth Airport, TX location** **JOB SUMMARY:** The Customer Service Agent 1 is responsible for providing customer...

  • Customer Service Rep

    4 months ago


    Dallas, United States Wilbert Funeral Service Full time

    Category Customer Service DescriptionPosition Overview The primary responsibility of this position will be to assist customers with placing orders and answering questions. Essential Job Functions Respond to emails, phone calls, and other forms of correspondence. Promote and sell products and services. Answer telephone calls and assist customers. Handle...


  • Dallas, Texas, United States Health Care Service Corporation Full time

    Job SummaryAt Health Care Service Corporation, we empower our employees with curated development plans that foster growth and promote rewarding, fulfilling careers. We are seeking a skilled Customer Service Supervisor to oversee and manage the day-to-day operations of our Customer Service units.Key ResponsibilitiesSupervise and lead a team of customer...


  • Dallas, Texas, United States Service King Full time

    Job Title: Associate Customer Experience RepresentativeAt Service King, we are seeking a highly skilled and customer-focused Associate Customer Experience Representative to join our team. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and ensuring a seamless repair experience for our...

  • Customer Service

    5 months ago


    Dallas, United States Werfen Full time

    **Back Office Customer Service Manager** Job Function Customer Service Location Barcelona **JOB DESCRIPTION:** BACK OFFICE CUSTOMER SERVICE MANAGER **Job Details:** **Department:** Customer Service **Country:** Spain **Position Summary** The Back Office Customer Service Manager will be responsible for ensuring efficiently recording of Orders from Customers...

  • Customer Service

    2 months ago


    Dallas, United States Texas Oncology Full time

    We are seeking a Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update...

  • Customer Service

    2 weeks ago


    Dallas, United States Sysco Full time

    Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization. Develop a close working re Customer Service, Manufacturing, Sales, Retail, Customer, Education

  • Customer Service

    2 weeks ago


    Dallas, United States Ascend Staffing Full time

    Job DescriptionJob DescriptionJob TitleCustomer Service Representative - Urgently HiringJob DescriptionApply today, work tomorrow, and get paid weekly! Are you looking for a company that is hiring immediately? We're hiring now for Customer Service in Irving, TXWhat we offerWeekly pay of $31.25 per hourDirect deposit & debit card payment optionsHealth,...

  • Customer Service

    1 week ago


    Dallas, United States TEKsystems Full time

    *Description:* Candidate will be assisting the bank's national contact center within the mortgage line of business. Candidates will be the front line contact with potential customers of bank home mortgage. This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage needs. This is a short...

  • Customer Service

    3 weeks ago


    Dallas, United States Sysco Full time

    JOB SUMMARY:Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization. Develop a close working relationship with customers, and all coordinating departments.RESPONSIBILITIES:Identify customer and...


  • Dallas, United States Service King Full time

    ** Associate Customer Experience Representative /Office Administrator/Receptionist** Customer Experience Rep Dallas, Texas **Description** **Position Title: Associate Customer Experience Representative** **Department: Operations** **Reports To: General Manager** **Our Company:** For over 45 Years, Service King has been a collision repair operator of choice,...


  • Dallas, Texas, United States Market Value Inc Full time

    Job Title: Customer Service AssociateWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate. As a key member of our customer service team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues efficiently.Key...


  • Dallas, Texas, United States MCI Military Recruitment Full time

    Job Title: Customer Service AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring that our clients receive the highest level...