IT Support Specialist

1 week ago

Chicago, United States BCForward Full time
Job DescriptionJob Description

BCforward is currently seeking a highly motivated IT Support Specialist in Chicago, IL.

Position Title: IT Support Specialist 

Location: Chicago, IL, 60606

Anticipated Start Date: 12-15-2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Months (contract to hire position)

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]

Pay Range: $25.00/hr to $26.00/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

  • Researches, designs, develops operates, and maintains support services for existing and new business applications and/or information systems solutions through the integration of technical and business requirements per standard company IT process methodology (such as ITIL and ITSM). 
  • Includes identification, development, and prioritization of support services according to business criticality. 
  • Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure. 
  • Responsibilities include but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems. 
  • Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. 
  • Participates in architecture reviews to ensure that solutions comply with standards and use approved technologies. 
  • Typical customers are company end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company.

Responsibilities:

  • Participates as a member of an IT technical team. 
  • Performs basic analysis of functional or service requirements using a fundamental understanding of IT Business processes or problems. 
  • Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers.
  • Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. 
  • Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. 
  • Identifies potential escalations and proactively alerts management.
  • Provides solutions to prevent problems from occurring in the area of responsibility including patch management. 
  • Reviews implement and verifies changes/solutions of medium complexity and risk. 
  • Ensures configuration management database entries are complete and accurate.
  • Provide on-site field support to customers and their suppliers including installation, servicing, and repairing systems, equipment and escorting any client/vendor suppliers.
  • Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories.
  • Troubleshoot known and unknown software issues related to Windows 10/11, Microsoft Office 365, Outlook, Skype for Business, OneDrive, and other corporate deployed desktop applications.
  • Troubleshoot Microsoft patches, corporate software deployments, group policies.
  • Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. 
  • Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
  • Troubleshooting of LAN/WAN issues impacting employee productivity on their computers. 
  • This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
  • Perform IMACD activities within SLAs - PC and peripheral add move change.
  • Provide excellent verbal and written communication to end-users regarding their productivity issues. 
  • This communication also needs to be provided to IT and in English (Mandatory). 
  • Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. 
  • Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. 
  • Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.
  • Documents solutions and incident resolution case notes in English in assigned reporting systems
  • Audit, maintain, and manage the devices asset management systems.
  • Strong understanding and support of shipping & receiving, inventory, and warehousing practices.
  • Assist in loading and unloading shipments.
  • Experience in procurement, inventory, and asset management of IT equipment as well as managing the IT life cycle.
  • Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds and/or using pallet jacks.
  • Work with and/or around moving mechanical parts.
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.
  • Education and Experience Required:
  • Bachelor's degree in Management Information Systems Computer Science or equivalent experience and a minimum of 3 years of related experience or a Master's degree and up to two years of experience.

Knowledge and Skills:

  • Good verbal and written communication skills. 
  • Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user, and server web-related applications).
  • Experience with business IT applications (e.g. supply chain, customer relationship mgmt., HR, finance).
  • Basic skills in scripting and or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
  • Strong initiative, problem-solving, priority-setting, and collaboration skills. Good organizational and analytical skills. 
  • Exhibits a high level of initiative and integrity. 
  • Possess creative ability, credibility, and self-confidence.
  • Network+, A+, Linux+ certifications.

Work Environment

  • Office environment
  • May require weekend work
  • May require shift work

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
IT Support, Technical Support, and troubleshooting

Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer. All qualified applicants willCompany DescriptionAbout BCforward:\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r
\r
BCforward is an equal opportunity employer. All qualified applicants will

  • Help Desk Support Specialist

    4 months ago

    Chicago, United States Middleground It Full time

    We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are...

  • Data Governance-Documentation Specialist

    3 weeks ago

    Chicago, United States Alliance IT Full time

    We are seeking an experienced Data Governance/Documentation Specialist to join our team. In this role, you will leverage your expertise in SQL and data governance to ensure our data management practices align with regulatory standards and best practices. Your primary responsibilities will include developing complex SQL queries, conducting data analysis, and...

  • Guidance and Support Specialist

    1 month ago

    Chicago, Illinois, United States Chicago Public Schools Full time

    Chicago Public Schools is seeking an exceptional Guidance and Support Specialist to join our educational leadership team. As a vital member of our team, you will provide comprehensive, developmental supports within the academic, personal/social, and career domains to ensure that today's students become the productive, well-adjusted adults of tomorrow.The...

  • Cloud Infrastructure Specialist for AI and ML Workloads

    3 days ago

    Chicago, Illinois, United States Pro IT Inc Full time

    Job OverviewWe are seeking an experienced Cloud Infrastructure Specialist to join our team at Pro IT Inc.ResponsibilitiesDesign, develop, and maintain scalable cloud infrastructure solutions using Terraform, Bicep, and ARM Templates to support the deployment of AI models, data pipelines, and high-performance computing resources.Maintain cloud resources...

  • Dialysis Support Specialist

    3 weeks ago

    Chicago, Illinois, United States Davita, Inc. Full time

    Dialysis Support SpecialistWe are seeking a skilled Dialysis Support Specialist to join our team at Davita, Inc. In this role, you will be responsible for monitoring patients before, during, and after dialysis treatment, including measuring and recording vital signs and patient observations.Key Responsibilities:Monitor patients before, during, and after...

  • Support Specialist

    1 week ago

    Chicago, United States Cornerstone Research Full time

    Litigation Support SpecialistJob LocationsUS-IL-ChicagoID2024-3462CategoryInformation ResourcesOverviewLITIGATION SUPPORT SPECIALIST (HYBRID - ALL US OFFICES) If you are an experienced paralegal or litigation support specialist looking for an opportunity to showcase your advanced skills, then we would like to meet with you! The Litigation Support...

  • Support Specialist

    2 weeks ago

    Chicago, United States Cornerstone Research Full time

    Litigation Support SpecialistJob LocationsUS-IL-ChicagoID2024-3462CategoryInformation ResourcesOverviewLITIGATION SUPPORT SPECIALIST (HYBRID - ALL US OFFICES) If you are an experienced paralegal or litigation support specialist looking for an opportunity to showcase your advanced skills, then we would like to meet with you! The Litigation Support...

  • Office Support Specialist

    3 weeks ago

    chicago, United States Insight Global Full time

    Position: Office Support SpecialistDuration: 6 MonthsLocation: Chicago, IllinMust-Haves:2+ years of Office Support experienceAssociate's degreeKnowledge of personal computers hardware, operating systems, application software and printersCustomer Service ExperienceDay to Day:Insight Global is seeking an onsite Office Support Specialist for one of our clients...

  • Office Support Specialist

    4 weeks ago

    chicago, United States Insight Global Full time

    Position: Office Support SpecialistDuration: 6 MonthsLocation: Chicago, IllinMust-Haves:2+ years of Office Support experienceAssociate's degreeKnowledge of personal computers hardware, operating systems, application software and printersCustomer Service ExperienceDay to Day:Insight Global is seeking an onsite Office Support Specialist for one of our clients...

  • Administrative Support Specialist

    4 weeks ago

    Chicago, Illinois, United States Uline Full time

    Administrative Support SpecialistAbout the RoleUline is seeking an experienced Administrative Support Specialist to join our Executive Operations team. As a trusted partner, you will provide administrative support to our executive team, ensuring seamless day-to-day operations.Key ResponsibilitiesProvide administrative support to Uline's Executive Operations...

  • Office Support Specialist

    4 weeks ago

    Chicago, United States Insight Global Full time

    Position: Office Support SpecialistDuration: 6 MonthsLocation: Chicago, IllinMust-Haves:2+ years of Office Support experienceAssociate's degreeKnowledge of personal computers hardware, operating systems, application software and printersCustomer Service ExperienceDay to Day:Insight Global is seeking an onsite Office Support Specialist for one of our clients...

  • Executive Support Specialist

    4 hours ago

    Chicago, Illinois, United States Mack & Associates, Ltd. Full time

    Job Title:Executive Support SpecialistAbout the Role:Mack & Associates, Ltd. is seeking a highly skilled Executive Support Specialist to provide comprehensive support to the Chief Investment Officer (CIO) and a team of Managing Directors within the investment team.This role requires an exceptional professional who can effectively manage complex schedules,...

  • Administrative Support Specialist

    1 month ago

    Chicago, Illinois, United States Tierra Environmental Services, Inc. Full time

    Administrative Support SpecialistTierra Environmental Services, Inc. is seeking a highly organized and detail-oriented Administrative Support Specialist to provide exceptional support to our administrative departments.Key Responsibilities:Manage sales functions, including taking incoming service requests and generating physical mailingsProcess client billing...

  • IT User Support Specialist

    3 weeks ago

    Chicago, United States HTC Global Services Full time

    HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services...

  • Operations Support Specialist

    2 days ago

    Chicago, Illinois, United States Aston Carter Full time

    About the RoleThis is an exciting opportunity to join Aston Carter as an Operations Support Specialist. The successful candidate will provide high-touch support to employees in a professional office environment, ensuring seamless day-to-day operations.

  • Healthcare Support Specialist

    5 hours ago

    Chicago, Illinois, United States Balmoral Nursing Home Full time

    About the RoleWe are seeking a dedicated Healthcare Support Specialist to join our team at Balmoral Nursing Home.This is an exciting opportunity for individuals who are passionate about delivering exceptional care and support to our residents.

  • Classroom Support Specialist

    1 month ago

    Chicago, Illinois, United States Chicago Public Schools Full time

    Job Title: Classroom Support SpecialistJob Summary:Chicago Public Schools is seeking a highly motivated and organized Classroom Support Specialist to assist in the instruction of pupils and perform related duties.Job Description:We are looking for a dedicated and detail-oriented individual to join our team as a Classroom Support Specialist. The successful...

  • Desktop Support Specialist

    4 weeks ago

    Chicago, United States Connect Search, LLC Full time

    Connect Search has a Non For Profit client in downtown Chicago, Il who is seeking to hire a 3 to 4 week contractor for a $30/hr Desktop Support Opening.Location: Chicago, IL (On-site, 5 days/week)Job Type: Temporary (Covering Leave from 11/11 to 11/27)Start Date: As soon as the week of 11/5Must pass drug and backgroundOverview: We are seeking a skilled...

  • Desktop Support Specialist

    4 weeks ago

    chicago, United States Connect Search, LLC Full time

    Connect Search has a Non For Profit client in downtown Chicago, Il who is seeking to hire a 3 to 4 week contractor for a $30/hr Desktop Support Opening.Location: Chicago, IL (On-site, 5 days/week)Job Type: Temporary (Covering Leave from 11/11 to 11/27)Start Date: As soon as the week of 11/5Must pass drug and backgroundOverview: We are seeking a skilled...

  • Office Support Specialist

    24 hours ago

    Chicago, Illinois, United States Addison Group Full time

    Job Title: Office Support SpecialistWe are seeking an experienced Office Support Specialist to join our team at Addison Group. As an integral part of our operations, you will be responsible for ensuring seamless day-to-day operations and fostering a positive work environment.About Our Firm:Addison Group values collaboration, innovation, and inclusivity. With...