Service Specialist

3 days ago


West Henrietta, United States Robert Half Full time
Job DescriptionJob DescriptionWe are looking for a Service Specialist to join our team in the Payroll Services industry, located in ROCHESTER, New York, 14625-2311, United States. This role offers a short term contract employment opportunity. As a Service Specialist, you will be responsible for delivering quality service to our clients, working with various software packages, and identifying opportunities for process improvement.

Responsibilities:
• Deliver quality service to clients utilizing the HireRight system for background checks and screening.
• Communicate with clients via various mediums such as phone, email, and chat.
• Ensure completion of outstanding items in compliance with established Service Level Agreements.
• Develop and maintain knowledge of Paychex products, as well as industry policies and procedures.
• Identify and implement process improvement opportunities.
• Demonstrate skill level with systems and software packages, including HRIS, Salesforce, Flex Core Advanced, and ORS.
• Document all interactions with clients.
• Mentor less experienced team members.
• Perform data input tasks while maintaining strong prioritization and organization skills.
• Handle photocopying and scanning of documents as needed.• Demonstrated experience in Customer Service is a must.
• Proficiency in executing Procedures and Policies.
• Strong understanding of Compliance requirements in the payroll industry.
• Experience in Process Improvement and Prioritization in a fast-paced environment.
• Ability to conduct Background Checks accurately.
• Familiarity with HRIS Systems, particularly Paychex.
• Understanding of Service Level Agreements and their execution.
• Commitment to deliver Quality Service to clients.
• Precise and efficient in Data Input tasks.
• Knowledge of Adobe Flex is a plus.
• Experience with various Software Packages used in payroll services.
• Ability to follow up on Outstanding Items until resolution.
• Proficiency in Salesforce Platform is highly desirable.
• Experience with Photocopying/Scanning documents.

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