Call Center Quality Assurance Monitor

22 hours ago

Minneapolis, United States MESSERLI KRAMER P.A. Full time
Job DescriptionJob Description

General Purpose

This role provides support for the internal Compliance Department by conducting professional operations reviews, audits, or investigations to determine compliance with Firm and client requirements. This includes preparing audit reports and supporting documents.


Essential Functions

  • Handling various client deliverables such as call reports, call recording requests, and remediation requests.
  • Completing Firm and client required call audits while managing deadlines and delivery of audit reports.
  • Supporting firm training process such as maintenance of Firm Supplement Training Log.
  • Conducting audits on various subjects at scheduled intervals or as needed such as security, procedural, and risk.
  • Communicating with clients, management, or other staff across the Firm relative to compliance functions.

Benefits & Perks Include:

  • Medical, Dental, & Vision Insurance
  • HSA & FSA Accounts
  • 401K, with 4% company contribution (after 1 year of service)
  • Paid time off (17 days per year)
  • Paid holidays off (7 days per year + a floating holiday)
  • Company Paid Life Insurance
  • Employee Assistance Program
  • Eligibility in Annual Discretionary Bonus
  • Building amenities include: Free parking, onsite restaurant, & onsite free gym
  • Hybrid Remote Schedule Potential (up to 2 days per week) after successfully completing 90 Days of Employment & Meeting Eligibility Criteria


Education and/or Experience

  • High school diploma/GED, or tech degree with related compliance, quality assurance, or audit background and/or training; or equivalent combination of education and experience.

Competencies

  • Strong attention to detail
  • Excellent communication and organizational skills
  • Quick learner who is not afraid to ask questions
  • Ability to handle multiple projects/tasks in a timely and accurate fashion
  • Strong work ethic and a desire to succeed
  • Reliable and dependable individual with unassailable ethics
  • Possess sound judgment in order to audit calls/files for compliance and quality per Firm/client standards
  • Ability to provide objective and fair assessments

Computer Skills

  • Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
  • Proficiency with Crystal reporting is desirable

Work Environment & Physical Requirements

This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements.



Compensation details: 18-19 Hourly Wage



PIba00b86b015b-25405-36112176

  • Call Center

    3 weeks ago

    Minneapolis, MN, United States Securitas Electronic Security Full time

    Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With...

  • Quality Assurance Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Challenge Machine and Manufacturing an Assurance Manufacturing Company Full time

    Job Title: Quality InspectorChallenge Machine and Manufacturing, a part of Assurance Manufacturing, is a contract machine shop serving the Semiconductor, Medical, and Aerospace industries. We machine various components from exotic plastics and ferrous/non-ferrous materials. As a 100% employee-owned company, we offer a comprehensive compensation and benefit...

  • Quality Assurance Director

    3 weeks ago

    Minneapolis, Minnesota, United States BrightSpring Health Services Full time

    About Quality Assurance DirectorWe are seeking a highly skilled Quality Assurance Director to join our team at BrightSpring Health Services. The Quality Assurance Director will play a critical role in maintaining local compliance with State, Federal, and BrightSpring Health requirements. This position is responsible for providing leadership oversight to...

  • Quality Assurance Manager

    3 weeks ago

    Minneapolis, Minnesota, United States AtkinsR alis USA Inc. Full time

    Quality Assurance ManagerWe are seeking a highly skilled Quality Assurance Manager to join our team at AtkinsRalis USA Inc. The successful candidate will be responsible for ensuring the quality of our products and services, and will play a key role in maintaining our reputation for excellence.Key Responsibilities:Develop and implement quality management...

  • Quality Assurance Manager

    4 weeks ago

    Minneapolis, Minnesota, United States Resource Label Group LLC Full time

    Overview:Resource Label Group, LLC is a leading provider of label and packaging solutions with a diverse product offering. The company serves various industries, including food, beverage, chemical, and pharmaceutical. With multiple locations across the U.S. and Canada, Resource Label Group offers national leadership and scale to deliver capabilities,...

  • Call Center Optimization Specialist

    2 weeks ago

    Minneapolis, United States Premier Disability Services Full time

    The Call Center Optimization Specialist is responsible for real time monitoring of the call center agent adherence to schedules and call queues to ensure service levels are met and agents are adhering to their schedules. Responsibilities: - Oversee intraday management of real time workload requirements - Track agent availability, call volume, and other...

  • Quality Assurance Specialist

    3 weeks ago

    Minneapolis, Minnesota, United States M. A. Mortenson Full time

    Quality Assurance SpecialistJob SummaryMortenson is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our projects and processes.Key ResponsibilitiesDevelop and implement quality control processes to ensure compliance with company standards and industry...

  • Senior Quality Assurance Engineer

    4 weeks ago

    Minneapolis, Minnesota, United States Inspire Medical Systems I Full time

    About This RoleAt Inspire Medical Systems, we are seeking a highly skilled Senior Quality Assurance Engineer to join our team. As a key member of our quality team, you will be responsible for ensuring the highest level of product reliability and regulatory compliance.Key Responsibilities:Provide expertise and leadership in finished medical device...

  • Quality Assurance Engineer

    1 month ago

    Minneapolis, Minnesota, United States BCforward Full time

    Job Title: Quality Assurance EngineerAbout the Role:BCforward is seeking a highly motivated Quality Assurance Engineer to join our team. As a Quality Assurance Engineer, you will be responsible for ensuring the quality of our software products. You will work closely with our development team to identify and resolve defects, and ensure that our products meet...

  • Quality Assurance Engineer

    4 weeks ago

    Minneapolis, Minnesota, United States Careerbuilder-US Full time

    Are you a detail-oriented professional with a passion for quality assurance?We are seeking a skilled Quality / Supplier Engineer to join our team at a leading manufacturing company in the Minneapolis, MN area.Key Responsibilities:Develop and implement a robust supplier quality assurance process to ensure compliance with industry standards and...

  • Quality Assurance Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Teleflex Full time

    Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at Teleflex. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our medical devices and products.Key Responsibilities:Perform visual and dimensional inspections of productsAssist quality inspectors with...

  • Quality Assurance Manager

    4 weeks ago

    Minneapolis, Minnesota, United States Liberty Diversified International Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to lead our quality process design and implementation at our site or series of sites. The ideal candidate will have a strong background in quality assurance, quality control, and supervisory experience, with a proven track record of maximizing first pass quality through process design and...

  • Quality Assurance Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States TE Connectivity Full time

    Quality Assurance SpecialistAt TE Connectivity, we are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services. This includes maintaining document control, process change management plans, and distributing hard copies. You will also be...

  • Quality Assurance Specialist

    1 month ago

    Minneapolis, Minnesota, United States PSG Global Solutions Careers Full time

    Job Title: Quality Assurance SpecialistAt PSG Global Solutions Careers, we're seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality and reliability of our products and services.Responsibilities:Execute and participate in FMEA/Risk Management activitiesServe...

  • Call Center Operations

    3 weeks ago

    Minneapolis, United States Internet Brands Full time

    Description Position: Call Center Optimization Specialist About Us: Premier Disability Services, LLC® is a full-service Social Security Disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. About the Role Call Center Optimization Specialist is responsible for real time monitoring of the call...

  • Quality Assurance Manager

    4 weeks ago

    Minneapolis, Minnesota, United States Teleflex Full time

    Quality Assurance ManagerTeleflex is seeking a Quality Assurance Manager to oversee the development and maintenance of all plant quality systems, including supplier development, calibration, internal auditing, CAPA, quality engineering, and production support efforts. The ideal candidate will have a strong background in quality assurance and regulatory...

  • Quality Assurance Manager

    4 weeks ago

    Minneapolis, Minnesota, United States Teleflex Full time

    Quality Assurance ManagerTeleflex is seeking a Quality Assurance Manager to oversee the development and maintenance of quality systems in our Plymouth, MN OEM facility. The successful candidate will supervise and manage staff, ensuring compliance with FDA regulations and ISO requirements. Key responsibilities include developing quality systems, establishing...

  • Quality Assurance Auditor

    4 days ago

    Minneapolis, United States MESSERLI KRAMER P.A. Full time

    Job DescriptionJob DescriptionGeneral PurposeThis role provides support for the internal Compliance Department by conducting professional operations reviews, audits, or investigations to determine compliance with Firm and client requirements. This includes preparing audit reports and supporting documents.Essential FunctionsHandling various client...

  • Automation Engineer

    4 weeks ago

    Minneapolis, Minnesota, United States Omni Inclusive Full time

    Job DescriptionOmni Inclusive is seeking a highly skilled Automation Engineer - Software Quality Assurance to join our team. As a key member of our Enterprise Agile team, you will be responsible for designing, building, testing, and implementing solutions for existing and new systems within the boundaries of existing standards, processes, or operational...

  • Food Safety Quality Assurance Coordinator

    1 month ago

    Minneapolis, United States LSG Sky Chefs Full time

      LSG Sky Chefs, a part of LSG Group is the world’s leading provider of end-to-end on-board products and services.   Salary:  14.96 -  22.73  About us LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the...