PATIENT CARE COORDINATOR

4 days ago


Los Angeles, United States Comprehensive Community Health Centers Inc. Full time
Job DescriptionJob Description
Description:

PATIENT CARE COORDINATOR (MEDICAL) JOB SUMMARY

Exchanges pertinent non-routine information, answers questions and offers guidance, either face to face, through written correspondence or via the telephone with individuals on a continual basis. Greets, instructs, directs and schedules patients.


PATIENT CARE COORDINATOR (MEDICAL) ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Monitor patient/provider schedule, following office policies.
  • Ensure the registration and lobby areas are appropriately maintained.
  • Greet and Sign In patients, providing exceptional patient experience.
  • Check in patients, verify and update necessary information in the medical record through PM system
  • Ensure all necessary household and income information is current.
  • Collect co-pays, deductibles and payments as required.
  • Obtain and verify patient's current insurance information.
  • Prepare welcome packets for future patients.
  • Register patient data through PM system, including scanning of all documents
  • Answer and screen telephone call, takes messages and provides information.
  • Sort and deliver mail to Office Manager.
  • Attend meetings as required.
  • Prepare daily batches for business office.
  • Prepare requested daily statistical information.
  • Notify the Office Manager of possible problems:

- Patient Relations

- Patient Flow

- Other Employees, etc.

  • Know rules and procedures for release of information.
  • Acquire appropriate signatures.
  • Submit appropriate information per procedure.
  • Report equipment or supplies needed to Office Manager.
  • Reports malfunctioning equipment to Office Manager.
  • Obtains charge information, coding and data entry.
  • Completes billing and collection processes and prepares for distribution to appropriate sources.
  • Stays in compliance with all HIPAA regulations.
  • Performs other assigned duties under the direction of the Office Manager or Physician
Requirements:

PATIENT CARE COORDINATOR (MEDICAL) EDUCATION AND EXPERIENCE

  • High School Diploma or GED
  • Two years experience in a medical office setting preferred
  • Medical Assistant Certification preferred
  • Certification through AAMA preferred
  • Experience in operating a computer and word processing.
  • MUST SPEAK RUSSIAN OR ARMENIAN

PATIENT INTERACTION EXPECTATIONS

  • Greet patients before they greet you
  • Listen, respond, and make eye contact with every patient
  • Personalize interactions with each patient
  • Explain to each patient the process of care
  • Provide patients with updates throughout their visit



PATIENT CARE COORDINATOR (MEDICAL) PAY RATE: $21/hour


PATIENT CARE COORDINATOR (MEDICAL) BENEFITS:

  • Medical, Dental and Vision – 100% paid by Employer
  • Life Insurance and Accidental Dismemberment – 100% paid by Employer
  • Paid Holidays
  • Paid Time Off
  • 401K
  • 401K Matching
  • Flexible Spending Account
  • Fringe
  • Supplemental Insurance


Compensation details: 21-21 Hourly Wage



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